Great location, 2 minutes from a major station including bullet train connections and direct to airport shuttles. Lots of nearby shops, restaurants and a cafe attached to the building. Staff were friendly and helpful, always welcoming and clearly proud of their jobs. Lots of space in the corner room and while the aircon system was a bit dated, room came with a portable aircon and openable windows for extra air.

The facilities are a little dated- physical key/lock which isn’t a big deal but it made the key with its bulky key a little less convenient to carry around. No power points by the bed but thankfully the room had an extension board, I assume for this very reason. Only real fault was the steep step from the bathroom into the main room, not sure anything could be done about that if it’s just built in such a way, and it wasn’t a deal breaker, just a mild inconvenience.

The people were so friendly, helpful and nice. A short walk to train, shops, and arena. Convenient shops all around. The room was comfortable. Good air conditioning really helped in the steamy weather. The amenities desk in the foyer is more preferable than excess unused amenities in each room. Guests are able to use what’s needed or wanted without any waste. Thank you to all the staff who cared for our joy, cleaning our room each day, keeping everyone fully cared for, assuring everything is clean, neat, tidy and well maintained. And greeting us every time with warm smiles and a helpful attitude.

I personally prefer traditional soap over liquid soap. There didn’t seem to be an option to use bar soap at the amenities desk. Besides the lack of block soap, the amenities desk is well presented and stocked. (Possibly flick handles for the hand washing basin.)

Given that I was in Tokyo for relaxation, using Shin-Yokohama as my sort of "base" allowed me to reach either central or the outskirts of Tokyo within a little over an hour. In other words, I think this location is perfect for if you want to be out of Tokyo, but just within reach of the city.

I love they have all the amenities provided such as toothbrush, comb cotton buds and awesome teas. Staff even let us leave our luggages after check out so we can still day trip.

The construction sites (jackhammers constantly) across. The traffic noise outside at night. If free breakfast is offered. It would be the best.

Location is great! Staff is great!

Pillows and beds are firmer than most would like, I like it for the most part, but the pillow is tough, maybe ask for two extra for the comfort of height and squish.

Location is very convenient to catch bullet train. The room is simple and clean.

My wife and I had wedding party at this hotel in 1992. At the time this hotel was bigger and more luxurious. Now this hotel is a simple business hotel.

I didn’t know much about the facilities of the hotel, but I slept well. The hotel is close to the train station, good for someone needs to catch early train.

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Room is clean. Near Shin yokohama station Lots of attractions nearby Many restaurants nearby

No smart tv

There wasnt any breakfast. We had taken the non breakfast option.

Breakfast menu and prices should have been advertised.

Excellent location, friendly staff, amenities included caffiene-free tea options for those who vant have caffiene

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