We stayed in the family lodge. It was really comfortable and incredibly spacious, and nice to have a change from all the standard small hotel rooms in most of Japan. It really felt like we were staying in the Swiss Alps! The huge jacuzzi bath in the lodge was amazing too, like having your own private onsen! The service at the hotel is great. The reception staff can speak good english so it is very easy to seek advice and assistance when needed. The shuttle service around town is also a huge bonus especially as the property is at the top of a steep hill. You can request the shuttle during morning and evening time and they can drop / collect you from anywhere in the town. The onsen is also pleasant, with the gold and silver pools available.

The design of the lodge room could be improved to seal off the bedrooms from each other, as these are all open and therefore not sound proofed, so if people in one bedroom want to sleep, other guests must not make any noise. It would be great if at least one of the rooms could be sealed off to avoid this.

The place is really good. It's a bit away from center of Arima Onsen but not far to walk. The atmosphere of the hotel is really good. The staffs's service are really good and helpful. Onsens (there are 2 in the hotel) are excellent, quite and clean. Breakfast is marvelous in traditional Japanese style. The only thing I and my family regret is that we stayed for only 1 night. If you plan to come here, please stay for at less 2 nights. There are plenty of parking lot in front of the hotel in hotel's area property and they allow us to park even before and after check out which is very kind.

The overall hotel might age from time but they kept the place well and clean. So just don't expect to be the very new hotel with lots of technology. But for us it suited us really well. Love this place though.

I booked the Family cottage for 4. It was a nice little cottage. It gives me a comfy feeling walking in. There's a Jacuzzi in the cottage, it sure is nice, but at the same time I feel it isn't very needed since we spend more time in the Onsen. Walking into the lobby, the hotel has a nice view down the town. The hotel has 2 Onsen, both indoor, they're great, there is some walking distance (outdoor) away from the cottage but isn't too bad. I had western style dinner and breakfast, it was a great experience. Nice presentation and tasty, very satisfying. Just a heads up for any future guests, the ryokan (hotel) is located uphill, please use their provided shuttle service. I unfortunately hiked up there, not knowing there is such a service.

The staff's English could use some improvement, but it's understandable. The rooms aren't isolated at all and sound can pass through from the room to the living room downstair. Some furniture seem to be a little dusty, but it isn't too bad. We could use a sturdier pillow, or some extra pillows.

Friendly and helpful welcome at checkin, very cosy cottage accommodation in the attractive grounds, excellent onsen complex, good location, nice amenities.

I was initially told by message that the restaurant was closed and when I asked for recommendations of where to eat I was directed to a general website about the town, which was not very helpful. Then on arrival I was told the restaurant was open but it was too late to book a table.

The lodge is great with a big bathroom.

The description of the hotel indicated there are 3 restaurant provide fine dining and nice dishes and did not stated clear that guests must reserved meals. It's also disappointed that no warm reminder for meal reservation from the hotel. It was raining heavily when we arrived and we need to walk under the rain to search for restaurant. There is rooms for improvement about the services of the hotel.

It was my husband's birthday when we checked in. I had emailed the hotel if there could be any surprise arrangement for my husband. Since I had been very busy the weeks before we travelled to Kobe. I raised my questions bit by bit and day by day to the hotel. The hotel staff was very patience to answer all my questions via booking.com messaging box. The hotel was so kind to upgrade us the room with a better view. I also want to thank the little bit curly but short hair, young foreign gentlemen who served at the check-in counter in the morning of 12 Sep. He is very kind & attentive to address our need when we checked out. The shuttle bus driver, the lady who served our breakfast & dinner and the staff in the lobby, they are so kind & helpful. The room is very clean. For sure, we will stay in this hotel next time when we visit Kobe again.

Nothing

Super good onsen quality. Friendly housekeeping and dining area staff. Well organised, spacious uh and clean room.

Front desk staff seemed impatient sometimes. Not as accommodating as I expected compared to my previous stay 17 years ago. Perhaps, too many guests checking in and out at the same time, I didn't get the same friendly touch at the front desk this time round.

It’s a very traditional property with a long history. Everything was well maintained and clean, and we had a beautiful view of the autumn leaves from our room.

It was a long walk from the entrance to our room. We had to take an elevator, then walk down two corridors and then down some stairs before we could reach our room. Walls are a little thin so you can hear some footsteps or rushing about around your room. Also the air conditioner flap started malfunctioning and we got a little freaked out by the noise until we found out what was causing it

Exceptional facilities, exceptional meals served in room, wonderful scenic views as well. A nice attached restuarant as well. Needless to state, the onsen are excellent, both the indoor and outdoor ones- they rotate access for men and women, so you can experience all of them. This is made better by the fact that the inn has their own spring source, and does not need water pumped in front anywhere else. There is also a bar in the hotel, with an excellent bartender - and with guests getting a decent discount on already competitively priced drinks. They also employ foreign staff who speak English and some other languages, so check-in processes and other issues are easily resolved for foreign travellers. They also provide shuttles for the short but relatively steep walk up from the train station, so unless you are travelling light, do call them. You can also cross the road from the station to the tourist information centre and they will be happy to make the call for you. Great stay, would love to come back.

It's a little out of the main hot spring town, which means no convenience stores, bits that's the trade off for the amazing views.

Staff spoke good english, especial the shuttle bus driver. Onsen were good. I booked the dinner package and it was wonderful.

Hotel should provided more services details when booking the room. Sush as the instrustion of calling the shuttle bus when we arrived by train station. We carried all luggages uphill for 15 mins walk that was not I expected. Also, hotel must have more details the different of meal plan, onsen (outdoor, semi-outdoor or hot spring bath).