The room, cleanness, service, restaurants

They could have more premium pillows and bed clothes ( they are good but they could be better)

The staff were exceptional and a few of them are worthy of call outs. The guy who checked us in was pleasant, knowledgeable and thorough - he was originally from Albania and checked in on our stay throughout to ensure we were getting what we needed. We were delayed leaving due to weather and he helped organize our family to be able to stay in the two original adjoining rooms. When dining at Cafe 33, a woman from Nepal consistently checked in on us, made sure we enjoyed our food and would offer up samples for our kids to taste before they ordered - she was just terrific. The two women concierges who helped us DAILY were knowledgeable and helpful. They were very specific and followed through on every request in a timely manner. Housekeeping was also thorough and accommodated our time adjustments to Japan - and did so in a very thoughtful way. The entire staff were very kid friendly with our 10 year old twins - always helpful when traveling as a family.

The rooms were on the pricier side as I explored other hotel options where my friends stayed. For those who want to step out of their hotel and into the hustle and bustle of Kyoto, this is not the best place as it is just outside the busy parts of the city - we selected for this location specifically.

This hotel is truly amazing, beautiful with helpful staff and it was very easy to communicate as most everyone we met had a good grasp or fluency of English. The room is the largest we stayed in in Japan, comfortable bed, and the bathroom shower was fantastic! The breakfast buffet was very good quality as well.

This is not a budget hotel, by any means. You will be catered to for whatever you need (laundry services, room service, take out containers for breakfast buffet, hailing you a taxi) but it was the most expensive part of our trip to Japan. Well worth it for our once-in-a-lifetime trip, but potentially cost prohibitive for other travelers.

I love this hotel. stayed a week this time and also last time with my husband. The rooms, staff, breakfast and location all great. A few economies have been made but you would not notice them - Japan like many other places is having severe financial difficulties.

Not much. Miss the tray Japanese breakfast which has to be ordered and not always available. Dislike some of their pushy guests from elsewhere in Asia and waste lots of food at the breakfast buffet which is unacceptable and bad form in Japan.

Luxurious and very classy. Staff was both friendly and sophisticated. Concierge staff went out of their way to provide excellent restaurant recommendations and then get us reservations, even at Japanese only traditional dinners. Our room was large with a comfortable king size bed and very quiet. The downstairs bar was very cool being both hip and laid back. Breakfast buffet was excellent.

Rooms were comfortable and had a nice view of the zen garden (after we requested a change as rooms in the first floor had a terrible view of a the roof, was glad this issue was promptly solved with a room change for both our rooms free of charge). Staff in reception were nice and helpful. The hotel is a bit far from the action in Kyoto but very close to some beautiful and important temples and across the road from the national museum, all unmissable.

Some of the staff didn’t speak english which made communications very complicated, especially with concierge, the restaurants at the hotel (including room service) had an extremely early last order for an international hotel catering to a public that might not be used to such early dining and very very limited menu and food in room service was underwhelming.

Food was fantastic at each restaurant. Room was spacious, and the coffee machine in our room was better than going out for coffee. Location was great as it was close to public transport, and interesting small bars/cafes/restaurants nearby.

The design of the bathroom was a bit too open, would appreciate more privacy. Too much glass, and no door between the salon and the corridor facing the mirrored closets.

Hotel located in a central area only 5 to 10 mins from many of the main attractions. Rooms were comfortable although slightly dated but nothing wrong with that. Breakfast was exceptional and one of the best that we had in Japan. Great options better than some of the newer hotels we stayed in during our travels was definitely a highlight of the stay. Hyatt team were extremely helpful and friendly. All restaurants within the hotel had exceptional food and service. Highly recommend and will definitely be back.

NA

Great value for a 5 star hotel - similar in quality to other 5 star hotels but at significantly less cost. Beautiful room, clean, wonderful service, and good location - only 2-5 min walk to bus stops and 9 min walk to subway. Higashiyama attractions are 20 min walk away. Taxis are nearby with a 1-5 min wait. Will come back in the future!

Classic Japanese architecture with stunning lobby and great sized rooms. We loved the natural mineral water provided in rooms.

Pillows in room were not comfortable and even when changed were still poor quality. Limited amenities in the bathrooms too ... lotions, etc