Staff were extremely accomodating, the room we booked was having issues with the door lock. Ended up getting another room very quickly with no charge.

A nice hotel chain we stayed at twice during our Japan trip, where you have everything you need to a reasonable price. Decent sized clean room for two with air-condition, a comfortable bed and many different amenities (mini bar, slippers, hair dryer, flashlight, tissues etc...). Easy check-in and check-out and a friendly staff who always greeted us when we left/arrived at the hotel. You enter both the hotel and your room with a private code and do not need to deal with keys at all - very simple. Also only a few minutes of walking to both metro- and bus station, yet the area itself is very quiet.

Nothing.

The location of the hotel is very good: Gion and Teramachi shopping street is walkable distance, tha pholosophers path ten minutes by bus. The hotel is new with modern facilities.

Self-check-in is done when you enter the reception, if you manage to get in. The login code sent to me by email didn't work for me and when I got in and did the self-check on the screen, it froze. But no problem, because there is a little phone everywhere and you can call the staff who are very nice and will help you with anything. That's how it was in my case. I got my room until they rebooted the system.

They speak ENGLISH. It is my first time writing a comment on Booking.com but I just have to tell you how much I liked the place. I stayed in Japan for 4 months but mostly in big cities --> hotels. It was my first time arriving somewhere distant and classic. They are many stories about Japan hospitality but I put them mostly in the fairy tails however, at this inn we were welcomed almost as if we were family members. The owners helped us to plan out next day recommending spots and routs, took care of our needs and helped us with our pains. What I found most amazing was the amount of local sourced and homemade products they used. Overall, I highly recommend the spot for an overnight / 2night stay. It offers comfortable rooms with great design and tasty food. They owners are a definition of Japanese hospitality and if you picture them in the setting of old Japanese town it is kind of a unique experience of Japan that due to tourism was lost in history.

The hotel was in a good location, close to restaurants and amenities. The room was clean but a little on the small side for a family of three. The air conditioning was somewhat weak but thankfully, the weather in Kyoto wasn't hot at night so we were able to open the windows to get some cool air. Other than check in and check out, we hardly saw any staff at the reception desk.

the air conditioning needs to be stronger. maybe it needs to be serviced or replaced.

Everything is really clean, rooms are spacious, beds comfortable. Has laundry, a space to leave your luggage. Cleaning is done every 3 days which is great. Location is amazing can walk to everywhere in Kyoto.

I wish they would let you park your bicycle in front of the property in their drive way. Not sure why they choose to block this space and say no bicycles from guests.

This had more of a hotel feel than most of the accommodation on the trip. Liked the inauspicious nature of the facade. Close to a lovely little cafe where a French guy bakes bread and it doubles as a wine bar. Access to great Gion gastronomy and the shopping district. Safe and Serene pocket of busy Kyoto.

Rooms have the basics, but all you need for a comfortable stay in area that's so close to tourist and historic spots. The bed is super comfortable and pillows high enough for my liking.

The TV is only in Japanese and there are no instructions if you can connect YouTube to it. The windows are locked and the hotel has policy to not allow visitors to open the windows. I find that unhealthy as I'm used to open the window daily to get in some fresh air, and the air quality in Kyoto is quite good, so I really miss this fresh influx of cold air in my room in the morning.

The hotel is located in a very convenient location. Close to many Temples and other city attractions but at the same time in a quiet location. Nice and convenient check-in and check-out. The staff were professional and courteous.

Some basic facilities that are common in other budget hotels across Japan are missing, for instance, a shoe horn, and clothes spray. These are very small but necessary items that people don't carry while traveling.

Seemed very new, everything was clean and in good condition. Small room but comfortable and with useful amenities such as kettle, fridge, good wifi, a few coat hangers (otherwise nowhere to unpack your stuff). There was a microwave, water cooler and 2 washing machines (paid) on the ground floor. Great location, near shops and can easily walk to the river and all the temples in the old town. 5 mins walk from Sanjo station. It’s on a quiet road, could hear people every now and again in the corridor but otherwise was quiet and had a great sleep.

Self check in on a computer where you have to scan passports etc and had to pay a tourist tax which I wasn’t expecting (200 yen per person per night). Can’t see out the window, so no idea what the weather is like when you’re getting ready!