Traditional tatami rooms. Floor mattresses were firm but actually pretty comfortable. Our family room was very spacious for 3 people but would have been tight at maximum occupancy. Coffee table + seating area was nice for hanging out. Onsite onsen was a delight to warm up after a day on the slopes and is small-tattoo-friendly (they're not comfortable with full sleeves, etc but were ok with ours which are roughly 10cms). Staff have varying levels of english but very friendly and try their hardest to assist (the Indian guy in the mornings has the best english if you need it).

The worst issue is that the property makes no effort to maintain the pathways into the building, so from both entrances you have to walk across extremely slipperly, icy carparks. I fell over twice in first 2 days and ended up having to purchase crampons solely to get in and out of the hotel safely. Defintely not recommended for older people or anyone with mobility issues. Breakfast was pretty poor; just a few bread rolls and some coffee and juice. No shower curtain meaning the entire bathroom got soaked when anyone showered. Our room was not serviced during our 5 night stay.

We had a pleasant stay for two nights. The hotel is in a very central location, making it easy to explore the area. One of the highlights was the amazing spa and onsen area, which the hotel is well known for. The room was very spacious, providing plenty of comfort. I also appreciated the great public working space, which was convenient for getting some work done. Additionally, there is a restaurant in the same building, which made dining very convenient. The staff was friendly and helpful.

The breakfast package was quite small and only included two pieces of bread and a sweet waffle, which felt a bit insufficient. Another downside was that the heater in the bathroom was not working, so we had to heat the entire room and leave all the doors open to keep the bathroom warm.

The onsen was fantastic after a day's skiing, although westerners should be aware that it's a Japanese-style onsen with Japanese rules (i.e. naked bathing) - a bit confronting the first time you do it! The location is good and the restaurant onsite has good food at reasonable enough prices.

The rooms themselves are pretty dated, and the beds are futons. By Japanese standards the rooms didn't feel especially clean, but maybe that just comes down to the fact that they're getting old.

The room was much bigger than I anticipated, and in a Japanese style (with tatami) so I was pleasantly surprised. The onsen in the hotel was an absolute delight. It had several baths with different temperatures, a lounge space, a sauna, a cold bath (which can be rare), and of course everything needed to wash yourself thoroughly before going into the baths. The hotel also provides body towels as well as face towels, so you don't need to bring yours. They have lockers to keep your items safe while bathing. There's free breakfast (little pieces of bread + some juice and coffee/tea) and a space on the first floor to relax after the onsen for example. It has wifi there as well.

The view from my room wasn't great (I actually had no view at all, I could only see the wall from the building in front of the hotel + some stairs).

The room was very spacious, with a fridge and kettle, which gives you the opportunity to have breakfast in the room ( a Lawson market is near to the place). Sauna and Onsen were great.

The breakfast option was not good. If you want to catch the skibus at 7.45 am, the breakfast breadroll handout starts at 7.30. The skibus up to Shiga kogen costs 900yen one way, only from Sun Valley is the bus free of charge.

Great location close to alot of restaurants and Lawson. Only a 8 mins drive to the town centre with AEON and other shops and restaurants. Onsen was bigger than I thought also with Sauna as well.

We stay here every time we visit the monkeys. We like the location , the onsens , the rooms , the staff

They changed the futons to the foam egg cartoon from a traditional futon and no extra ones for extra cushion. We like the traditional one doubled up. But will still stay there if we ever make it back there.

The room is spacious and Japanese style. The hotel just walk straight around 6 mins behind the tourist information centre, near to bus station and train station. They provide a free simple breakfast. (Bread and Drink) The onsen 👍

The room was big, Onsen was not crowded, reception people were really nice!!

Onsen were a bit dirty, something was in the water, I don’t really know what it was. Maybe some water or vending machine in the onsen could be nice!

The room was more spacious than we thought it would be. The futons were very comfortable and the thick blankets kept us very warm at night. The location was very ideal- there were many onsens just in the area and many places to eat at.

The water in the bathhouse in the ryokan could have been a bit cleaner, but overall it was a very good experience nonetheless.