We had a one night stay here as detour stop over from our jounery from Sapporo to Toyko. This suited our needs for that perfectly and was the cheapest stay of our trip. The room was a decent size, tidy and warm, with thicker duvets than previous stays. Staff were friendly too. The main reason we stayed here was due to the cost and loaction. We felt that we got our value for money on both these items and would have enjoyed the complimentary breakfast if we had been up early enough! It was great to leave our bags here after checking out whilst we explored the city before getting back on the shinkansen.

Check out time was 10am rather than 11am, which seems to be the standard time across all hotels in Japan. We accidently checked out at 11am and were called a few times due to our mistake, however it would be easier it it was at 11am rather than 10am.

The breakfast buffet was good with both Japanese and Western options. It was conveniently located close enough to Niigata station that we could walk there. It's also super close to several main restaurant and bar streets, so we were able to enjoy some fun nightlife too. We ended up renting a car to get to more remote locations around Niigata and the staff helped us pay for parking, and find parking when their lot was full for the night.

The room was pretty small compared to other hotels for the same price, but since we spent most of our time outside of it we didn't really care. It just became cramped around bedtime when we were getting ready to unwind for the day. The bed was comfortable and the bathroom was clean though.

As with all comfort hotels in Japan, you can expect consistency in its room layout, decor and breakfast. The staff are usually very polite and efficient.

The cleanliness of the room. There were some stains on the toilet seat that I had to clean up myself. Disappointing! We have stayed in comfort hotels in Japan since 2009 and this is the first time the cleaning is not up to standard.

Complimentary breakfast was good but basic. The location of the train station was nearby so easy access to food. The room was clean though a little small (our bad, we could have booked a bigger room). Friendly staff.

Nothing

Very good value for money. Very clean. Reasonably good complimentary breakfast. Very good location. Helpful staff. Relatively large room.

Limited amenities, but good value for money.

The location is great close to the train station and local restaurants. The included breakfast was basic but has everything to get you started for the day.

Whilst the room is on the small side it was what was I expected so you can’t really complain about it.

7-8 mins walk from the station. Warm welcome and easy communication. Free rent bike was very appreciated. Breakfast while limited was nice. Room was not too small and clean.

The location to the train station and downtown was excellent. The breakfast was good.

We had to leave early in the morning and missed breakfast by 1/2 hour while they were setting up. It would have been nice to get a little something before our travels.

A modern hotel with comfortable beds. Clean and quiet. Good location

People who work there seem not very friendly.

We enjoyed our stay very much. A short walk from the train station. Very clean room. Free coffee. A cozy space downstairs where you can work on your laptop or just read a book. We payed ¥15,600 for 2 nights good breakfast included.