We had a large room with a wonderful view of the river. The staff, especially in reception, were warm and helpful. Dinner and breakfast buffets are superb. Great variety. Food is refreshed efficiently and staff clear tables efficiently. I like how they prepare your futon whilst you're at dinner. The onsen baths are great. They swap over for the morning, so you can experience both areas. There's free non-alcoholic drinks in the lounge throughout the day.

Futon and pillow not the most comfortable. Only way to get to the hotel is via walking, taxi, or special hotel bus. The bus leaves at particular times of the day. To return to the station, you need to ask the staff to book it for you.

The hotel is fantastic! The room was clean, comfortable, and well-equipped with great facilities like karaoke and a game center. I stayed with my family (14 people in total), and the hotel was kind enough to arrange a private room for us for both dinner and breakfast. The buffet-style meals were very delicious and satisfying. The onsen was excellent, and the view from it was stunning, right next to the Kinugawa River. The staff were also very friendly and helpful, even assisting us with taking photos.

When we checked in, the reception took our passports for photocopying. Unfortunately, they missed returning one of the passports. After we checked out and reached our next stop, we realized that one passport was missing, and we had to go back to the hotel to retrieve it, which was inconvenient.

A solid and unexpectedly wonderful Ryokan hotel. The staff were completely on point and everything looks immaculately clean, modern, and well-kept. I was really blown away by the size of the room, probably the biggest I’ve seen in all of Japan! The Obachan who makes the onigiri is an absolute delight. The way she interacted with the young children was just so sweet and heartfelt! Ingredients listings on all the foods was also super helpful to avoid activating my shellfish allergy. Also - buffet carts?! Genius!

The hotel is something like a resort, with entertainment and public/private onsen options inside: perfect place to relax and rest a bit. Spaces are very well maintained and clean, staff is very nice. The dinner and breakfast are buffet, with a variety of options also for vegetarians. Vegans may not find much to eat, though. If you go with public transport, there is a dial bus connecting to the train station, which however is not included in the Nikko pass.

Best hotel I stayed in my trip to Japan. Incredible. Very spacious and comfortable. Super clean. Big place that even has simple, but cool night entertainment. The dinner buffet was some of the best meals we had in Japan, great quality. Samegoes for breakfast. The onsen was also the best we stayed in Japan, with 5 pools. You have a river with a waterfall from the balcony of your room. Leave the window slighty open to sleep to the sound of it. Guests wear yukata and kimono at all times. Full of japanese people, not many foreign tourists. Great experience.

Location is a bit far from Nikko station. You need to either rent a car or take a taxi, but I really recommend getting a car for your visit to Nikko area. Great stuff to see that you won't reach without it.

Spacious and clean walking distance to the railway station for a trip to Nikko. Ample food for breakfast and dinner. I enjoyed my first experience at the Onsen.

If you’re looking to experience an authentic Japanese stay it was a great opportunity but one of us would have preferred to stay closer to Nikko centre. It was nestled amongst abandoned hotels so there wasn’t much to do outside of the hotel.

Well-trained staff and friendly even speaking English is limitation for some but they tried to support us everything. Also I love private onsen bath it is so great and feeling comfort. Half-board package is great idea it made us to not need to find any foods & drink outside.

The room is quite old. I think that's the only point I would recommend for improvement. If so, I think it would be one super hotel in Kinugawa.

Lovely hotel, caters mainly to locals, but also serves an international crowd. Staff are first class; very efficient and able to multitask very well. Rooms very comfortable and spacious. Buffet is amazing! Too much food, we were very well-fed! Afternoon tea was a nice touch. I loved the whole experience; will definitely be back again in future! Thank you!

The hotel provides complimentary Japanese confectionery daily between 3pm to 6 pm and coffee/tea from 6 am to 10 pm.

The location is not so convenient as need to take a 5 min taxi ride from Kinugawa Onsen station. But taxi is very limited in Kinugawa and can be a 20 to 30 minute wait.

The breakfast and dinner buffet was great! we also used the private Onsen and that was also great! We were also happy that there is a direct train from Asakusa to Kinugawa Onsen station and a bus that took us to the hotel and back to the station.