Location was great. Drinks looking at the snow was delightful. Onsen was luxury. Lockers for skiing were brilliant, something Australia could learn from! Bed was really comfortable but the covers were incredibly hot, didn’t make for good sleep I’m afraid to say.

It definitely wasn’t our style of accommodation. I can appreciate how it’s a great place for families with young children. It’s definitely not for certain couples wanting a quiet place, have had kids and want to relax, the place felt a little like a circus/carnival. Onsen needed to have the snow removed from the trees, couldn’t see out and definitely didn’t look like the pictures! The place was huge, hard to find our way around, even though we are usually very competent. Our room was so far way, made luggage just bearable getting it there. Required 2 different lifts and a long corridor walk to get there.

The amusement park, indoor heated wave pool and indoor carousel were a hit with my son. Because we came during off peak season, it was quiet everywhere we went and no queue for anything. The resort was staffing level was excellent even though there were hardly any guests. The breakfast spread was big and tasty, but wish there could be a little variation in the items day to day as we were there for 4 days. Room was big and the sitting area was a nice bonus. Easy drive to Niseko/Kutchan/Lake Toya areas.

There should be more power/usb points around the head of the beds in this day and age as all of us had multiple devices to charge overnight. A coin changer in the laundry room would be great as we did not have any change and the reception was quite a walk away. Food and drinks in the restaurant were a little pricey but to be expected in a resort.

Fantastic location and the beautiful Onsen. Loved the Chinese restaurant food.

For a westerner, the beds are quite hard and although the rooms are a great size, they could do with a bit of an update. Also, a bigger gym would be good. I think they should not cater to western cuisine as tourists still want an authentic Japanese experience.

Indoor and outdoor Public bath, spacious room, activities for the family, easy to rent gear, ease of booking activities very helpful staff in the activity center, cricket staff was kind, live music.

One female receptionist in the south tower was not helpful

The overall resort was nice and the people were helpful. Liked how close it was for skiing. The onsen is good.

The room bathroom fixtures are pretty old and the hallways look kind of worn.

Right next to the ski resort and the room is large. They provide ski lockers per room and luggage lockers before you check in and after checkout. Staff are always nice and helpful. Great onsen as well

The location and the onsen were great

The room was HOT and there was no thermostat. We slept with the balcony door all the way open and it was still hot even though it was below freezing outside

Cleanliness

The extra bed wasn’t comfortable.

many on site restaurants, shops and ski areas!

buffets are very expensive for large families

I liked that we got a room during a busy period. The hotel has useful facilities, which were premium ski rental, onsen, ski gear shop for us. Attentive staff.

The hotel had a lot of superfluous things for us, very Disneyland-like. But, we just ignored that. Kind of self-contained like a cruise ship. Live and let live.