Everything.

Nothing.

This holiday at the Setsu was a birthday present for my wife, who works hard in the medical field. We were not disappointed and in fact pleasantly surprised at this new hotel in Hirafu. The hotel service was outstanding and the room was beautifully designed with numerous extra appliances (washing machine, dishwasher) that my wife loved. This hotel challenges the five-star Park Hyatt in quality of stay, yet charges half the rates of that top-ranked hotel. The staff kindly wrote a a personal birthday card for her, and a birthday cake waiting in the refrigerator. We were touched by the personal service. Later I met the hotel manager, Ms. Tomata, to express my appreciation. Finally, the private onsen, public onsen, yoga classes and workout gym were a luxury bonus that we enjoyed.

For Hokkaido residents, hotels charging for parking is unusual and leaves a poor impression. I would like that fee reconsidered in order to attract more local guests.

We travelled during the peak of a heavy snow event and were delayed due to train and bus cancellations whilst the rest of our group made it to the hotel. The staff were exceptional and went above and beyond to try assist us getting to the property. The entire staff experience was exceptional and service was 10/10. Facilities were gorgeous and very well maintained. It was incredibly clean with daily cleaners going above and beyond too. Very easy to get to and from the ski lifts with almost constant shuttles. Also great that rhythm ski store is part of the hotel, super easy and convenient. Buffet breakfast was incredible. Best of all, the bed was arguably the most comfortable both me and my partner have slept in and it was huge!!!

Nothing

Excellent customer services, great design, and well-equipped kitchen with dishwasher, except a separate dryer would have been excellent. The location is great and easy to get around, easy access to amenities and snow activities. Breakfast was good with quality using produce although variety maybe slightly lacking. Onsen was great and the underground parking although comes with a fee of ¥2000 was worth it without having to clear the snow and the car was ready to go.

Coffee machine was not working well during our 2 breakfasts and the thermostat in our room wasn't working well or at all.

We were immediately impressed by the warm welcome and friendliness of the staff upon our arrival. They thoroughly explained the hotel’s facilities, parking options, and gave helpful tips on getting around the property. Our room was spacious, equipped with plenty of in-room amenities including a kitchenette, washing machine, and a large, comfortable bed. The location of our room was perfect, just a minute away from the onsen and fitness area, making it incredibly convenient. The public onsen was excellent, with an outdoor option, and we were even able to reserve a complimentary private onsen, which was a wonderful touch. The hotel staff were consistently kind and attentive, and the on-site restaurant exceeded our expectations. The Yuzu Ramen and dumplings were especially good, and the buffet breakfast offered a huge selection of both Japanese and Western dishes. We couldn’t find anything negative about our stay, and we will definitely be returning!

Nothing

Onsen. Restaurants downstairs were good, loved Luke’s! Location. Ski rental on site and the shuttles were frequent and excellent. Early check-in was accommodated, loved the little Japanese PJs they gave us for our stay.

Didn’t like that there wasn’t proper daily housekeeping. Wish there had been room service too. Wish there had been more western breakfast options (omelette station) and more coffee machines (one coffee machine not enough)

Truly 5* facilities and service, excellent dinning but you can also cook a full meal in your suite as well, the ski shuttle was frequent and the envy to people staying elsewhere. I stayed for 4 nights and enjoyed the onsen everyday, very nice atmosphere and design throughout the place

the price at peak winter season

Fantastic new property in the heart of Hirafu. The interior design is stunning, the rooms are comfortable and the vibe in the hotel is elegant but chilled. Couldn’t ask for a better up market ski resort hotel.

The one thing stopping it from getting a perfect score was the lunch provided in place of breakfast. The lunch is offered as they admit breakfast can get very busy with long queues, it is commendable that they have accepted this and provided a workaround for the guests in the form of a lunch on the day you didn’t take the breakfast. However, the lunch is definitely an afterthought and it feels like that. The pasta dish gave “leftover” vibes.

Really enjoyed staying. Facilities was absolutely perfect. Room was huge&well-decorated. Highly recommended for relaxing

The room is light, new, spacious. The amenities in the room, with the dishwasher, washing machine etc are just great. Overall service from the staff is excellent, they arrange everything you request. The design of the hotel is just awesome, they really put a lot of effort in every detail. Do try the suhi omakashe restaurant, great experience!

We absolutely hated the beds!! They are so uncomfortable and the pillows are just completely useless. I really do not understand that they put so much effort in designing the hotel, but pay no attention on offering decent mattresses and pillows. At this price point they really should do better. I also did not like the way the breakfast is organized. You have to set up your own table, by collecting knives, forks from a plastic tray. The coffee is offered in a paper coffee cup, which is very poor and weird if you ask me. These are items which should be improved for overall better experience.