Very good location. Nice breakfast. Good onsen. Best money value. The location is convinient. With just a 10 min walk from the monorail its okay to walk with not too many pieces of luggage. Also there is a supermarket just next to the hotel and many restaurants not directly but around it. And the city is also very accessable. The onsen is neatly designed and has indoor and outdoor as well as a sauna. The staff was friendly but not overly. The breakfast has a huge variety to choose from and has a cook to make you some omurice. Also has shops inside the hotel gor souvenirs bathing equipment and convinience store.

The pools are rather small and just have a depth of 1,20m or 1,30m. Good for kids but not for proper swimming as an adult. But they have a small jacuzzi outside.

The hotel is nice. It is connected to the Loisir hotel and they have also a common spa. However the Loisir tower is worth the higher price. The room was nice the breakfast good. The tower has an additional onsen/spa which is separate and it is great.

I really missed gluten free options for breakfast. For a 4 star hotel I was expecting gluten free bread at least but there was none. Overally, it is surprisingly hard to eat gluten free in Japan.

We stayed at the hotel for 7 nights in total as we were stuck due to typhoon (all flights had been cancelled and couldn’t leave Okinawa). It was a crazy storm outside and some hotel staff must have had some concerns of their own home or family, yet they kept it very professional. I was very impressed with their dedication and care for customers.

Given the circumstances, there was absolutely nothing to complain about. They prepared a big waiting room with drinks during the checkin time to accommodate surge of customers who also couldn’t take their flights out of Okinawa. New towels and linens, amenities were provided daily as well (I wonder how the supply chain worked during the typhoon..). All the common area was kept very nice and clean. The hot spring was really healing during the crazy time.

Room is very big if you compare to Tokyo hotels. Downstairs there is a grocery store, so you can grab anything you want till 10PM as I remember. There is a Japanese bath, which is something to see as it tis bit different from all type of bathes I've seen. You have to be totally naked, and man and woman bathes are separated.

It's a quite big hotel, and staff is not very helpful (lot of customers with lot of issues.). There is one entrance for both towers, which makes uncomfortable to walk to SPA tower, as you have to go on second or third floor and then you have to use corridor. Location depends what you want to do, it was not very comfortable for us. In my opinion, best from what I see on the island is in terms of surroundings (bars, restaurants and so on) I think is the American Village. But if you need to stay in Naha, is place is not bad. For beaches you definitely need to got to Ona, as Naha and this part of the Okinawa is not best for water experience.

Large room with separate bath and toilet. Clean and amenity was good. Loved Onsen, Really enjoyed.

It was disappointing that outdoor swimming pool was not open during our stay in mid April. my daughter was really looking forward spending time in the pool. We end up spending hours I’m indoor pool on very sunny day.., but at least there was indoor pool option so she was happy Coin laundry was very expense and very inconvenient to access from the room. Breakfast was good for Japanese (I enjoyed it) but not great if you don’t like Japanese breakfast, very small choice of bread and some were stale… and strange choice of hot food for breakfast. Found it strange there was only one switch for room lights and was hard to find the switch. we had to call reception to figure it out.,.

Great sauna and onsen amenities! Breakfast was incredible, such a treat to experience Okinawan local dishes in a buffet style setting.

Everything was great, except pool in the main lobby near reception was dirty and unused and shower floor inside room was a bit dirty and in need of a scrub.

Quiet surrounding. The room is clean, large and cosy with comfortable bed. The onset is good.

A bit far from monorail station and not many eateries around except for a supermarket nearby

Staff were friendly and accomodating. Breakfast buffet was very good. Laundry facilities are available.

Washer and dryer is a combination unit so it doesn’t dry very well. The location is a little bit removed from things.

It was beautiful and had lovely scenery! People were nice and professional. Very helpful. The food was nice and new to us tourists.

The connecting hotel was such a tedious walk after the first few times.

Convenient with a lot of different facilities under one roof (massage, spa, pool, gift shop, 7-11 store)

The bathroom’s door leaving everybody see you naked inside 😊