I am from Thailand Stayed here and slept very well. I came to stay with a family of 6 people I should 2 room type Japanese style. There can lay for 3 people. There is a convenience store nearby and free parking. It is recommended that you ask first how many cars can be parked. Large vehicles must find parking outside. The room owner takes very good care of you. The check-in and check-out system is convenient.

The walkway up and down is narrow and the floor is not firm. Unable to walk with heavy feet must walk slowly As for the heater

I wasn't sure what to expect as it was my first time in Japan & at a japanese inn. But it was extremely clean, quiet and comfortable. Breakfast was plentiful, and tasty. I didn't get a chance to use the public bath but will be sure to come back in the cooler months to experience. The location is a short (15mins) walk from the train station but you can also take a taxi which was very reasonable. The canal and a variety of restaurants are within ready waking distance. The staff at the inn were friendly and so helpful. I highly recommend staying at the Plumhouse while you are in Otaru! Thank you!

The only thing I would suggest is that the room could have a few more places to organize your things. Whether it is more shelving or side tables. And a few more places to hang damp towels and clothing. But it is minor.

The rooms were very new and clean. Various amenities were supplied. There was a big fridge in the kitchen that you could store your stuff in. The staff was really nice and friendly. Breakfast with bread, milk and coffee were provided.

The walls were a bit thin. So, we had to be extremely cautious not to make loud noise disturbing others. It would be much better if an extra door to the bathroom is installed such that we could comfortably step out of the shower when someone else is in the room. The parking spots were very limited; we had to park at a paid parking lot a few blocks away.

Otaru is a great location and this is a good spot. Room were clean and the size of those room were huge/awesome (I suspect they used to serve other function has the room had a faucet and induction stove top). As we were staying for more than one day the owner was generous enough to lend the washing machine.

Parking was sometime a bit tricky (only 5 parking spots). On some days we were nervous to be able to park with the rented minivan we had. One of the improvement could be for the hotel to pay in case there are no spots available (to avoid any hunger game situation).

Everything was great! Easy check-in & out. Host explained everything clearly when I got there. The room was in near mint condition & very spacious for the price. His & hers sento each night was relaxing! EVERYTHING was super clean. They let me store my rental e-bike overnight. The food & the space for breakfast we're lovely. 10/10!

Google Maps had issues with getting the location correct, but this is no fault of plum house. Look for the little Inari shrine at the end of a street & that's pretty much the place, lol.

The location of Plum House is awesome! Situated close to everything you need in Otaru. The restaurants and attractions are all within a <15 min walk at the very most, most considerably less. There is on-site parking and a cheap paid parking lot adjacent if it's overfilled. Plum House punches way above it's weight class providing amazing hospitality, thoughtful amenities and excellent access around the town that I never would have expected before arriving. The owner is incredibly kind and welcoming providing any assistance we needed over our three day stay at Plum House. I'd recommend it for anyone who is looking for affordable accomodations in the area. Plum house amenities include; free parking(first come, first serve), breakfast, wifi, and a small onsen open in the evening hours (19:30-22:00). The owner also had discount lift tickets available for Kiroro(Winter 23/24).

Wifi was consistent but slow. Common issue I've noticed while traveling in Japan. Great for loading webpages but videos are hit or miss. Our traditional room was a good size but with 3 adults and ski gear space gets taken up quickly. Bathroom is incredibly small, at 5'8 my knees touched the door. Not really a dislike but something to be aware of. Also not uncommon when traveling in Japan.

The room was wide. There was an onsen within the building so we didn't really use the room toilet/shower. There was a communal refrigerator.

The room had a weird smell (or maybe it's just the tatami) that didn't disappear even after airing out the room. The breakfast was the same all throughout my stay (im picky about my food so it's just a me issue). There were few choices of food.

Although the room was a little small, it was expected as is Japan, most of their housing are small. What surprised us is that the amenities in the bathroom was very good. They even provided facial wash. We liked the location as it was within walking distance to the fish market which was the highlight of the place as well as to the tourist walking street. They even allowed us to park our car even though we had checked out earlier.

We did have some issue locating the place as the GPS wasn't clear and we did reached the location passed 9pm. It is a little dark and very quiet around that area.

Prime location within walking distance to attractions and lots of restaurants around. It is actually in a famous Sushi street. Hotel is new and in good Japanese style. The room is quiet, clean and the bed/duvet very comfortable that I slept the best since our trip to Japan. There is a common living room where guests from different countries can sit down and having coffee/tea and talking to share our travel experiences. The staff (裴小姐）is very warm hearted and helpful in sharing the history and guide of the city. We will definitely come to live again if we come to Otaru. We highly recommend this hotel.

Nothing

Plum House is the perfect place to stay. The place is simply beautiful, the Japanese room is so comfortable and pleasant, with all the amenities. The shower was amazing, and the public bath was wonderful. The staff are friendly and helpful, the breakfast is simple and great and the free parking is right by the door. The location is fantastic - 5 minutes walk from the canal, and yet very quiet.