The food was wonderful (particularly the course dinner), the rooms were cozy and there was a nice lounge with a fireplace to relax in. Along with an in-room shower, there are two private Japanese-style baths (cypress wood and eathernware tub) to enjoy a more relaxed bathing session. Location is a bit removed from Matsushima's main street, but it is only a 5-minute walk to the train station and the main sightseeing/shopping areas, so it is very convenient. Staff were very warm and attentive.

The road next to the hotel had some traffic throughout the night, which woke me up a few times, but I am a very light and sensitive sleeper.

The food was very good, especially the multi-course dinner with local ingredients. The owners are lovely and picked up and dropped us off at the train station. There is a cozy lounge with a fireplace for relaxing, and you can have private use of the two baths on the main floor. The tower provides a nice view of the bay.

We found the upstairs hallway to be quite dark (there was no light on outside our door so we had to use our mobile phone flashlights in order to open the door lock). The bathroom/toilet in the room is also very small and a little awkward to move around in. Perhaps it is seasonal and because the hotel is a little ways up the mountain, but there were many insects including a large number of kamemushi (stink bugs?) in the tower room, a couple in the bedroom, and a very large unidentifiable insect in the ladies washroom downstairs. The ladies washroom downstairs was also very dark, although that was because the lights were not fully turned on. We had a room facing the road and found that the sounds of passing vehicles was quite loud.

The staff member that welcomed us gave us many information. The hotel was really good looking, with an "old" vibe but I mean this in the best possible way. It was very clean and there was a functional AC. Tea and coffee with cast iron cups and cream + sugar was of great quality. The cypress bath we went to was awesome. I recommend stopping by if you come to Matsushima, great value for the price.

Nothing. If I had to say something, be ready for a 15 minute vigorous hike if you don't have a car, because the hotel is on top of a hill.

A lovely old guesthouse with lots of ambience. The staff were super friendly and went out of their way to be helpful. Free pick up and drop off at the station. A beautiful breakfast each morning. The onsen was also very nice. A short 5 minute walk to the centre of town.

The ensuite was one of those modular set ups and so small you could hardly turn around in there. Was better to use the onsen. The bed and pillows were uncomfortable.

They served us a plated breakfast. It was delicious!!! The staff were so nice and friendly and spoke English well enough to communicate everything necessary. They even had suggestions for lunch and dinner restaurants that were great! Location is great. Only a 10 minute walk (uphill) from the train station. They offer free shuttle service to and from the station so that was awesome!

nothing. It was one of our best stays in Japan

The excellent breakfast, the jazz music, the wood fire in the evening, the proximity to the town and the park nearby, the easy washing machine and dryer, pleasant, helpful staff. Also the beds were comfortable. The bathroom was small but clean. The Japanese baths were great. We hadn't expected those- so an added extra.The free shuttle service to the station was a good help.

The only thing we would have liked was that the floor under the beds was clean and not dusty.

It is quaint, homey, beautiful, quiet and peaceful. The baths were wonderful. The fireplace was so very nice and the smell of the logs was so nice. The owner was very kind and helpful. She even went out of her way to provide me her personal sewing kit so that I could fix my torn purse! I want to live there!

Everything was exceptional.

Staffs are all very friendly, the location is only 15 minutes walk to the attraction location of Matsushima. Nice ambient and great pleasant to stay here and will certainly coming back again in the near future.

Nothing

The place is for a gastronomic sleep over with a delicious bistro menu. Was bit surprised that there isn’t really wine selection.

The room was a bit cold but the hotel provided us with an additional kerosene heater 🙂

Beautiful hotel in the middle of a hill overlooking Matsushima. Staff was very welcoming and kind! Breakfast was amazing, would definitely like to come back and try their dinner too.