Hotel GrandBach was perfect for our stay in Tokyo. The location in Ginza couldn't have been better. The room was a good size, clean and we also had a beautiful view out our hotel window. Breakfast was included in our stay and it was really good. I would recommend this hotel for the price in a second.

Breakfast was fun because it was traditional Japanese style and featured products you could also buy at the Muji store. They also offered a free happy hour in the afternoon with food and drinks which was fun. The only confusing part was how to enter the hotel -- better instructions on how to reach the lobby elevator (which is on the back side of the street) could have been helpful.

It's always difficult when a hotel has a late check-in and early check-out; Muji hotel's check-in was 15:00 and we only stayed one night and had to check out by 11:00. I wish there was more flexibility there.

Clean hotel walking distance to Metro . Centrally located.

You have to pay to use gym.

A very well-located hotel - 5 minutes walk from the main Ginza shopping area, and less than 10 min walk to Tsukiji Market. Easily walkable to several train lines. Staff are amazing. They were polite and helpful. In particular, they were very patient when a couple of issues arose. First, my parents reported an issue with the bidet in the toilet bowl, and they responded within the hour to try and fix the bidet. They were also very accommodating with room changes when the bidet could not be fixed despite their best efforts. Second, I carelessly left my luggage lock in the room when I checked out, and flew back home without it. Yet, the staff communicated patiently with me through email, and worked with me on getting my lock back. The rooms are spacious and clean. Beds are comfortable, with a sizable and comfortable sitting area. The bathroom has both a shower and a bath tub for soaking, which is nice. The TV is a smart TV that allows you to play youtube. There is ample wardrobe space to hang your coats etc. and useful amenities such as wet towels that you can bring outside and use when you tour Tokyo.

For light sleepers, specifically on Saturday night, if you stay in the Corner Rooms and Superior Rooms, you may be disturbed by the sound of racing cars plying the road (despite the soundproofing of the windows), since these rooms directly faces the main street (which is nice for allowing natural light to come in, but not as great for keeping loud car engine sounds out). I would suggest using ear plugs. This only happens on Saturday nights, apparently. We didn't hear those cars on the other nights we stayed. The Double Room which I stayed in was a very comfortable, but it had no natural light coming in since it directly faced the side of another hotel.

A very comfortable and pleasant stay! The rooms were clean, with large, cozy beds, and I appreciated the thoughtful touches like pajamas and robes. The view over the neighborhood and intersection was surprisingly captivating. Just a 3-minute walk to the shopping district made the location super convenient. The restaurant on the ground floor served delicious breakfasts and lunches. Overall, great value for the price — exactly what I expected and hoped for.

Decent room size and also had a desk where I could work.

The room gets quite hot and they don’t allow guests to control the air conditioning. So every time it got hot, I had to call the front desk to reduce the room temperature. We stayed here for 5-6 nights and they only changed the sheets and towels, I was hoping they also vacuum the room at least. The floor got quite dirty by the end.

Good location. Walking distance to Tsukiji Market, Ginza Station and Higashi-Ginza station (nearer to hotel). The best bed I slept in on this trip. Super comfortable. Staff were helpful too. Love the scent in the hotel.

No water and ice dispenser. No coin laundry facility.

Location is incredible. So easy to access many restaurants, shopping, and main lines of any train to connect you anywhere. Perfect place to call home base if you are going in many directions in Tokyo during your stay. Free minibar and complimentary water bottles! Hotel was built in 2020’s so it’s relatively new and kept up well. LOVED the weighted comforter. The room layout was nice, but it is tight quarters as with most rooms in Tokyo. There were only two of us, but it felt close especially since two beds are pushed together, there are no aisle gaps. There were only about 7-8 rooms on each floor so it’s very quiet. Very nice skin care kit they provide from local Japanese brand.

The lobby was always very hot and stuffy with a lingering sulfur smell that never went away during our week stay. This didn’t travel to any other floor or rooms, just the lobby area. In the room, The A/C didn’t seem to be working even when the fan was on high..we couldn’t hear or feel any difference. It was winter so it was temperate, but we wanted some airflow to the room to alleviate feeling stuffy and have some fresh air coming through. Just double check the air con situation!

I loved the location. It was close to the station and we could get from the airport to the hotel using the airport limo bus to Courtyard Mariott stop which was 2 min away. The room was spacious for Tokyo and was comfortable size even if I laid out both mine and my friend’s suitcase and splayed it out on the ground. We were on the 13th floor so there was no noise. And pretty much all the staff spoke English or basic english. Didn’t have any trouble at all with communication and the staff were all friendly and accommodating.

Nothing, loved it all and would come back!

The location was excellent. near enough to all the Ginza attractions and train stations located near by. The classical music theme was love, as a classical musician. We stayed in a superior twin room then moved to a standard twin and the size and finishings were such a contrast. Much smaller and lacking some decorations that I appreciated like a history music book. Much 'poorer' in feel even though it's still expensive. But can't fault the location and superior rooms if you can get them reasonably priced.

I found the staff cold. The standard rooms were such a noticeable downgrade. Suggest to the hotel to work in the finishings. Also, staff were polite but by no means friendly. I felt like I was putting them out the few times I approached them.