Small room, but it comes with a washing machine with a dryer facility. That's part of the reason we choose to stay here. Couldn't control the ac from the room. You need to call the hotel to set for you. Otherwise, the room is very stuffy even during winter. Shops and restaurants within walking distance. Love this area. The hotel allowed leave luggage service, which is a bonus to us as we travelled out Tokyo for a few days, which we do not wish to carry all our luggages with us. Hotel staff generally very friendly and helpful. It's a busy hotel, but they are still serving with a smile.

The room is stuffy and can be unbearable.

The washer and microwave inside the room and also the location..

1) The room carpet is not that clean, there were stains. 2) Bath tub choked when washing hair, there was no information to remind guests to clear the drain trap that trapped the hair which was at the base of the bath tub. 3) Stayed for 6 nights but no room cleaning unless you pay 1500yen.

The location is great and the breakfast is also very generous, the Japanese breakfast is very delicious. Very friendly staff. We were at a higher floor, it is very quiet so after flying over 13 hours we did have some rest.

The room is very small so that you can't properly open your suitcases. But I think it is normal in Japanese hotels. We wanted to check in about 20 minutes before 3 p.m. we had to pay 2000 yen, in other countries if the room is ready we won't have to pay anything. But we were so tired so paid that money just to get to our room 20 minutes earlier. I think this is also a Japanese thing that the hotels are not flexible. Can't complain about it.

This hotel was close to the train station exit, only a few minutes walk. There is a family mart down the corner, so it's very close in case you need a snack or drink. They did provide free water in our room. The room was tough to get cool during the day with it being so HOT outside. I tried to arrange luggage transfer for our last day to our next stop, but the staff wasn't very accommodating to assist. They basically brought me to a QR code to scan, but I had specific questions no one was able to answer.

The breakfast could have had more options. The elevators (2) were slow. The room was difficult to cool off.

2nd time staying here. Very convenient from Higashi-ginza station (direct line to Haneda airport with lift access at Kabukiza exit. No lift access for platform to Narita, although direct line). Room was much smaller than the twin that I booked the last stay, but can accommodate 1 pax with 1 big luggage. Will not recommend for 2 pax or more luggages. Nice bathroom size. Liked that this room had washing machine. Plenty of cafes around for breakfast alternatives. Staff are friendly. Away from bustling Ginza streets, so feels more peaceful. Pharmacy just around the corner and convenience stores opposite the road.

No common laundry room if you book twin room. Limited hotel facilities. Pillows may be too flat for some people, but they provide extra pillows.

The location was very convenient due to only a short walk to the convenience store, pharmacy, and train station. It was also close to shops that I was able to do all the shopping I needed to do without need for transportation (Uniqlo, Mitsukoshi Isetan, Loft, Sanrio World, etc). The room was clean and large enough for 2 people. It came with a small refrigerator, microwave and a washer/dryer machine. I love the shower with separate tub. The staff was always helpful and provided answers/assistance whenever I needed it. I also requested a quiet room in an upper floor with a view. On my first morning, I got to see the sunrise from our window. 😊

It got warm at night but I eventually figured out the AC.

Location and facility in the room i.e. washing machine for light traveller like me

Overall the room was clean except quite thick layer of dust on surface of lower cabinet. Probaby oversight during cleaning

Upgraded after 2 nights to "residential" room. Much better and easier to move around. Wish the beds were higher so luggage cases can be stored and also to make getting in and out easier. URGENT: The washing machines in rooms 606 and 602 exceed noise levels where spinning, suggest they urgently require maintenance. The coffee from the reception is great. The staff were incredibly helpful, congratulations. Look forward to staying again later next year.

The base rooms are small, especially for taller/larger persons and older. The washing machine noise is excessive, cannot stay in the room while they are spinning.

Location And facilities in rooms

Breakfast was very average at best It would also be good to have somewhere guests can sit with each other as the rooms are too small to sit and haves drinks or cake

I had the best nights sleep at this hotel. Very comfy beds and pillows. A great location near the Higashi ginza train station with escalator access at theatre entrance.l which is direct line toboth airports. ( 2 mins walk. ) Lawsons and family mart 2 mins away. Easy walking distance to JR lines at Tokyo station (15 mins) . An easy walk to fish markets for brunch . Great for shopping and people watching in Ginza main shopping streets with all the high end fashion brands. Room was comfortable and quiet even with a busy street in heat of Tokyo. It was great to have a washing machine in room but it would be great if clearer programming options were provided. I ended up having a programme for 4 hours and the washing still wasn’t dry. So I must have pressed the wrong buttons. The washing detergent was provided. we didn’t need much interactions with staff but what we did have was great. we did have a blocked toilet one day but it was fixed immediately. Can highly recommend this hotel for a Tokyo stay.

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