This was my first time staying at any of the Smile Hotel branches. The room and the hotel were very clean, the staff were extremely helpful and friendly, and it was in a good location. I spent most of my time in Nikko - getting there using the JR train from nearby Utsunomiya Station was easy. The room was basic in terms of amenities and furniture (which I was expecting when I booked), but it was comfortable. I would stay here again.

The soundproofing was not the best. There was a child in the same hallway as me (I think in the room across the hall), and it was often loud. There was also another room of party-goers who were loud in the early hours of Saturday morning. If you can sleep with earplugs on days when people are more likely to go out or return late, I recommend doing so.

Good cleaning facilities on the ground floor, easy to use and great for those staying only for 1 night. Staff were very helpful and friendly!

The size of the bathroom was rather small. Anyone tall would have to watch their head, suitable for a short stay!

Breakfast was vaired and tasty. It wasn't presented as nicely as it is shown in the pictures but the quality and taste of the food was excellent.

The Bathroom was a little small and didn't have a stool.

Very comfortable

Close to station, clean and friendly staff.

Some people were noisy at night.

Toiletries provided were good and location of hotel is just 7-8 mins walk from Station.

Breakfast was very affordable and many varieties to choose from. Yummy too!!

Nice simple breakfast, clean room.

The breakfast was great, staff was super nice and helpful.

I did not like the smoking floor we were on but I wasn't reading carefully enough to see which floors were smoking floors or not. I also wish the breakfast seating area was a tad bit bigger as well.