The room was extremely nice and relaxing!!! We chose the room with the sauna and private outdoor onsen and it was very large and comfortable! The dinner was absolutely fantastic. It felt like we were at a Michelin Star restaurant with the attentive waitstaff and the 12 course exceptional meal. The bus to Tokyo picks up right in front of the ryokan so that was very convenient!

The suite was immaculate and they provided everything we could possibly need for our stay (shampoo, conditioner, face wash, toothbrushes etc) but not only that, the owner of the hotel drove us to the bus station when we were caught in heavy snow so that we could get to the train station after our bus was cancelled and there were no taxis. We were in such a panic and he saved us. The staff were super friendly and helpful and we LOVED the outside bath and sauna. The views of the lake were absolutely incredible and I’m really glad we booked that room instead of the Mount Fuji one because it was cloudy so we loved the views of the lake! We told the staff we were there for our honeymoon and they wrote a lovely note for us and gave us such a sweet gift which made us grin so widely when we arrived! This was our favourite place we stayed on our 2 week Japan honeymoon. We couldn’t praise it more if we tried!

There’s a set menu for breakfast (they let you choose the type of egg you have). I’m not a big breakfast person and I don’t love fish (there was a fish soup but I asked for no soup the next day and the staff were totally fine with it) so I’d probably not do the breakfast again if we went back but my husband loved it! The coffee was delicious!

Everything was exceptional. From the staff, the accommodations, to the meals. The view was unmatched. Everything was clean and worked. And, I cannot say enough about the staff and management. They went above and beyond to make our stay comfortable, memorable, and worry free. The manager, Yamaguchi, and all of the staff are top of their class. They take pride in their family business and went above and beyond. Everyone was eager to assist us with local information, travel arrangements, meals, and anything else with which we asked. I could go on-and-on. I really cannot say enough about how pleasant and experience this was.

Staff were extremely helpful and friendly! They assisted with dinner reservations, taxi bookings and securing a rental car! They really made us feel welcome from the get go and then the room and facilities by themselves were next level!!! Absolutely majestic view of Mt. Fuji, and nothing like relishing the view whilst having a private steaming bath outdoors in your balcony (not to mention the private sauna in your room!!!). We were on our honeymoon and absolutely loved it. I would strongly recommend also trying out a few beers at the local brewery (10 min walk) - Cin Cin Brewery - the owner is probably the nicest person you'll possibly meet at a bar - he even gave us a flask full of an amazing DIPA beer to take home as a honeymoon gift! It's an absolutely rustic and beatiful and personal taproom!

Amazing hotel! Would definitely come back. The view of mount fuji is just stunning. Photos look exactly like the rooms are. They were actually bigger than expected which is quite rare for Japan. Having a hot bath while looking at mount fuji was an incredible experience. Staff were nice and friendly.

Breakfast was ok. However, I was expecting more options to choose from. They only let us pick how we wanted our eggs and gave us a nordic style breakfast. Wished they had english instructions on the sauna/bath set ups, videos were only in japanese.

Excellent breakfast, something you definitely need to book! Great open rooms with excellent sound proofing. Loved the option to connect your phone to speakers.

The room has some design flaws: The light in the Bathroom can't be controlled separately, so when you need enough light to prep also the lights in the room became brighter. The private sauna was really nice, but it should have opened up into the separate lounge area of the room, and not directly in the bedroom. Now the aircon had to blow really cold air to compensate for the heat he sauna was radiating after use... not eco friendly.

Best ryokan of our whole trip .. you literally wake up to Mount Fuji in your bed . The staff , the food , the views and the room were exceptional! Nice way to end our trip with peace and quiet. Make sure you go have lunch or dinner at Shoya right down the street . We had unexpected snow but it was so great ! We had breakfast included and it was so so good and well worth it ! The private onson and private sauna in our room was so great . Do not hesitate to stay here !

The room was large and in immaculate condition, and the service was top notch. The best part of the room was the view of Fuji-San...it was epic! We were lucky enough to have an unobstructed view of the mountain with zero cloud cover. It was beautiful and majestic at the same time. Waking up to that view was an honor for my wife and I. We will definitely be staying here the next time we are in the area. Thank you Ryokan Shizuku. (included is a picture from our bed)

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The place was stunning, the staff was kind and caring. They made accomodations for our dietary needs. The beds were the most comfortable we’ve stayed at to date in Japan. Most importantly the onsen was life changing.

Maybe rationalise the price just a tiny bit. I understand we booked during a busy period but it was a bit expensive for 1 night.

The bed was divine, facilities clean and comfortable. The Finnish breakfast (Booking.com inexplicably adds a few syllables and claims it is a Full English) was a delightful surprise.

Nothing in particular that I didn't like, but would add a word of warning that you should book your bus to and from the lake in advance, as they fill up fast.