The cleaning staff even cleaned my shoes when they did the room. They had a nice party for new years. The message was good They had everything we needed except for maybe a convince store with sundries like chips and vitamins

Key card had to be used to keep electric on and we were only given one key card so every time we left the cottage the refrigerator would turn off and tv settings lost phones not charged, etc. The cottage was a full kitchen, but no dishes were provided, not even plates and knife. Told they discourage use of the kitchen but it would have been nice to have dishes and silverware for snacks and even cook for a night. That is the expectation when you book a full kitchen. Staff did not know how to cook an egg over easy :(

The check-in was quick and efficient, the room is well appointed and has everything that's required. The shower is spacious and the water can get really hot, if you want it. Breakfast is good.

There are only two remarks: the outside light at the door is connected to the card controlled main switch. This means that when you arrive back at the room in the dark you have to feel where the card detector is. This light should be independent from the card controller. The second remark is that the toilet seat was not fixed and fell off, maintenance....

The cottages are beautiful, clean, well kept and clean linen, comfortable. The restaurant is clean and beautiful. The spa was nice but the spa area requires a bit of improvement. The ladies the spa were great and friendly.

The breakfast and dinner do not match the standard of the hotel. The breakfast was below standard. The dinner was also below standard. They should improve their breakfast menu. The staff in the restaurant seem not to know much about their food, found them to be less interested in the guests and they seem to be less interested to answer when a guest asks for guidance with the menu. They are not friendly at all.

We were given a free upgrade to a suite called Mount Kilimanjaro and everything was perfect. The staff were helpful and friendly 100%. We used room service to order dinner to our suite. We loved the smart TV which had Netflix, Prime and YouTube. We were able to park outside our cottage and would happily stay again.

Everything was perfect 10/10

Everything about the place was amazing. The check-in and check-out process was very straightforward. The staff were very friendly, the breakfast was excellent, the rooms were amazing, all facilities were in order, and the location was great! Honestly, I have no complaints about this property

Nothing

The cottages are amazing, such a beautiful and stunning gem tucked away in the outskirts of Nanyuki. The rooms were big and spacious with beautiful views of Mt. Kenya. Excellent bathroom amenities provided. The swimming pool was amazing and they have a barbecue area too. Breakfast was delicious with an array of Kenyan and Western dishes, assortment of fresh fruits too. Staff are nice and friendly.

Everything was clean and working. The breakfast was good and staff was very friendly. The gym was great.

Distance from other amenities could have been shorter. There could be a viewing point to Mount Kenya - now only saw it from windows in the gym.

The location, the staff were amazing and the rooms were big enough and clean.

That the kids activities especially the boucing castles were only available during the weekends. My nephews would have loved to have some fun.

The cleanliness O my God (100% + super) As in,words are not enough The food was amazing (portions mzuri sana,big filling) Aish I just had the best stay,I won't lie I unfortunately didn't remember to take photos while I was there but that's good,so you can go experience it for yourself 😜

The swimming pool closes alittle too early That's it, imagine I have no other complaint I really enjoyed my stay

Everything...Food,ambience,reception,few staff members etc. Value for money!

The fact that some staff members were misinformed for instance we wanted a clear view of Mt.Kenya but the staff we encountered dint help us at all..we also requested to see the Gym the guy came opened it and left..sigh🤷‍♀️ it felt like we were becoming nuisance.