Room was ok.

Although the hotel located next to the beach, location of the hotel is not great as it is really before Batu Ferringhi were most action is. Hence for activities and other restaurants one has to travel by taxie. Also cannot swim in the sea as I learnt the existence of jelly fish. To enter into the reception area one as to remove shoes which is an awkward exercise. This should have indicated in the property page so that customers can decide whether to go there. I went to the hotel by public transport and there is no foot path along the road. It was risky to walk along the side of the major road as there is no enough space and very risky because the road is very busy with fast moving vehicles.

Great hotel, fine set up... great sunset view from this location. We Will be back. The new Biru Biru restaurant is a great asset to this property. Hopefully you will extent the Menu a bit n also serve basic Breakfast to the hotel guests in the near future.

We were staying in room 12 - outdated old design n much too dark inside...n smelly. Bathroom needs lots of Upgrading ... n frankly speaking, a complete overhaul n new interior is necessary asap...in most of your "old" rooms..

A beautiful Balinese architecture design resort. We were surprised with the room upgrade to the sea view room. Indeed, it is a breathtaking view. The car parking space was designated during our stay so we dont have to worry about where to park our car. The staff are friendly, Biru Biru cafe has a beautiful sea view, the food menu is good and the cafe also serves varieties of cake, the Gula Melaka cake with coconut filing is a must try! I had a chance to join a tour of the Intl school, Lighthouse Academy, inside this resort compound. It's amazing to find out a school inside the resort and its history. I would definitely want to come back again with my family and friends! Thank you!

It would be the crows in the cafe area (on the left side section on 2nd day morning), waiting to catch some leftover food on the table. It was a bit disturbing. Otherwise, it was all good from this experience.

I will defiantly come back for 4 times to holiday with my lovely family,to Lost Paradise Resort cause Wonderful resort, the service has been exceptional. The cleanliness, decoration, services... perfect. In the end we changed our travel plans to stay longer. 100% recommended. Love this Balinese garden in theme hotel, here are what I feel about this place- The staff at Lost Paradise Resort was so nice. They were friendly, attentive, and always went above and beyond to ensure that we had a wonderful stay. Their professionalism and willingness to assist with any request made our experience truly special. We can’t wait to return to this slice of heaven on earth! A special thank you to Dr Iise Chew. The environment and view at the café were absolutely stunning, creating a perfect atmosphere for a relaxing meal. Biru-biru restaurant: stunning sea view with life band at night..

nothing..all the best,wonderful

Nice accommodation for 2 days, little bit far from George Town centre and the airport but can easily be solved by taking a Grab, local taxis service for a good price. We were here over Christmas, so this place was relatively full or you could say very full. My kids loved the pool, my husband was fishing from the balcony. Rooms spacious and quite clean. Staff was amazing, always super friendly and very helpful, all ladies and gentleman behind the reception desk and the office manager. Thank you all for your kindness and hospitality.

We were unlucky because a couple above us decided to party till 4 a.m. and very loud so that night we didn't get much sleep. Breakfast is seriously tragic and expensive in the restaurant here. 3 choices and all not good at all and trust me we travel the world with our kids and we eat everything. I would suggest take a grab and go to the shopping center close by or buy your own breakfast, which we did 1x.

I booked 3 rooms and we get rooms that is nearby which i appreciate the most. The room is clean, the sea view is perfect. Delicious food at Biru Biru cafe but price quite expensive. Overall my family from sabah really love our stay this time. Keep it up!

Person in charge for parking want to drive us away thinking that we are biru biru cafe customer, we got 3 parking lot as we book 3 room, but our parking lot already occupied by other hotel guests that doesnt have common sense, double park our cars on way out some more. Very selfish. The person in charge didnt double check who park at the area but already taken our plat number during check in, so whats that information for? Please take note

Location was stunning! Resort was colours beautiful. Jessy, your staff was too good. Told her my situation. N delivered as requested. Very humble n polite. She was the only who sprinled that gaeity n made the stay a wonderful memory.

Om my date of departure, to pay up the balance bill. The one who did the billing on the 17.11.2024 at 11am. Was a horrible character. No tolerance at all n rude dispositon. The Chinese lady was pleasant. Other staffs were OK. N there was a particular parking warden. On the rude side too. The cleaners seemed to be set not to tidy up the beds. N had to inform them to clean up the bathrooms. Take care of these complaints, doesn't spoil the ambience you have set up.

I love the room's internal design and feel like I am in a Bali vibe. My room was also quite spacious for my family and very satisfied with what I was paying for. All the hotel facilities and surrounding areas are nice and sufficient. All the staff is friendly and nice.

I encountered mosquitoes during my visit to the pool close to Kelulut Garden with my kids and it is very unfortunate that when high tide, we're unable to visit the beach and no staff telling us if there is another option to get to the beach other than that since we are not local and not familiar with the surrounding area. As for the food at Biru-Biru Cafe, our drinks were amazing but as for pizza, it is quite small for that kind of price since I was told that it was a regular size but it's quite smaller if compared to fast food chains such as Domino or Pizza Hut but no bad command on the taste as it was delicious. I remember during my stay at Century Langkawi Beach Resort, Langkawi we had the same pizza, and a bit pricy in price but the size of the pizza was big.

I really like the garden area and the childrens playground,but thr management need to keep it clean as there is water collected for days which was not cleaned,might lead for dengue.The overall place is fantastic.The reception staff and housekeeping staff really made our stay comfortable as they are very helpful and cheerful to all the guest.Hatts off to the entire team.

First i was disappointed with the deal that the resort mentioned there was a beachside but it was under renovation and we are unable to use.second,the room feel haunted and i saw something walking at 1am in the room which feared me and my family.Third,the toilet was smelly and i had to go out and buy toilet cleaner to keep washing it.The extra bed provided with charges was horrible with such a cheap,smelly and old mattress which i didnt expect at all.I am a hotelier as well and never come across like this before.

First time visiting this beachfront resort and we absolutely adore it. Not only does it boast stunning sea views, but it’s also enveloped by lush greenery. The well-maintained buildings are clean and conveniently located for a small family. It’s a safe haven for city kids to explore nature. Additionally, there’s a private garden in front of the rooms where we relish sunrise views over the sea. The swimming pools are clean and pool towels are readily available at the reception. The staff are friendly and helpful. Despite limited parking, the arrangement is well thought out. Our family enjoyed dinner at the floating restaurant Biru Biru, where the food menu, though limited, offers tasty options at reasonable prices. Although the resort provides beautiful views and plenty of photo opportunities for pleasant memories, I do wish the resort would offer a signature souvenir as a memories for the hotel guests. Our trip was memorable, even though high tide prevented us from walking down to the beach. I’m already planning to return.

While there is ongoing renovation near the family suite, the walkway to the lava rock pool by the sea is temporarily blocked, requiring an alternative route. I hope future guests will be informed in advance. It’s a minor issue, but I look forward to visiting again once the new outlook is complete.