Generally the staff are friendly and very helpful. They are very efficient and fast in responding to any queries or request. I requested for additional bottled water several time and all were delivered fast. On top of that, I left something important in my room after checked out, and when I called them from overseas at 12.30am they immediately took action and managed to locate my stuff in just 15 minutes. A staff by the name of Ivan handled my case....well-done Ivan.

The room cleaner should have replaced our room slippers with a new one if they found the original one is unusable. I did not ask for replacement because I brought with us own back-up slippers. The waitress at the restaurant (breakfast period) should be responsive to any request to clear the table however this was not done, and we have to call for a different waiter to do it.

We loved our time at the Holiday Inn Express and even extended our stay. The whole package is modern, efficient, bright and welcoming. Though this is not a "Resort" hotel, no pool etc, it was perfect for our needs of a comfortable safe place to stay while going about our business of exploring KK etc. It had been especially good as we had relocated there from another booking in a nearby hotel which was a disaster, we walked out and forfeited our payment. So, Holiday Inn was a great comfort to find and we'd certainly stay there again.

The TV could have had a few more British productions to see... American formulaic TV is ghastly! lol

Variety choice of breakfast, confort bed and pillow

The booking policy via booking.com for this hotel they allowed us to book then said do not guaranteed. If you want to do personal booking ,please allow us to use credit card to do the reservation. It happened to me I coming a bit later around 6:15 during check in and told me cancellation because of late check in. They just inform me via booking .com message and never call us before cancellation. In addition, I want to booking at reception for extra night but staff ask me book via booking.com. please improve the process.

I booked this hotel way ahead of time so the price I payed was suspiciously low. It made me a bit uncertain, but once I got there I was so beautifully surprised! This hotel exceeded my expectations- is seems new, fresh, immaculately clean. Originally designed bathrooms are a nice and elegant surprise. Beds are very comfortable and a choice of pillows gives you comfort at night. Breakfast is tasty and there is a lot to choose, mostly Asian style but this is obvious. Good coffee and „adventurous” Malay sweet section. We loved hotels’ restaurant - nice vibe, great outdoor part and menu with lots of delicious choices. Prices are really low - unseen in hotels of this quality. Definitely recommend both for food and drinks.

—-

The room was clean and new. It totally surprised us as the room was considered quite cheap. Breakfast was included with a variety of food. The location is excellent. Overall, we had a pleasant stay and would definitely opt for this hotel again in our future visit.

Nonetheless, I think the housekeeping needs some proper training and improvement. Our room card at the card holder was removed from the room after the housekeeping. ??? Tea bags were not refilled. Cups were not washed. Upon our first arrival, the room wad equipped with hand towels and bath towels. After the housekeeping, hand towels were not replaced but we were given face towels instead? Feels a little strange for an established hotel with 4 stars rating without a standardise housekeeping quality.

The location is pretty Strategic . Walkable distance to restaurants and malls . Room is very clean and surprised they have 'Dove' for their hand soap, body wash and Shampoo even! The wifi working really Well too. Overall , it was a satisfying stay .

For the staff to be more attentive to the guest . I was asking on who was responsible in replying the message in this app upon check-in and their answer wasn't satisfying . I will be grateful if the staff can just pay attention rather than giving nonchalant response on it (Possibly trying to avoid confrontation even before knowing why i ask about it). Aside from this, they are friendly .

Since it’s new there are not much wears & tears!! The Bathroom door is of a cool design

Breakfast was too simple!!

Very close to nature ! Escape from the city . To laze back & relax . But too bad the wifi is bad.

Wifi is bad . We are looking forward for the fireplace in the Nepenthes suites but end out it’s disastrous to put off the fire as there are no equipment provided & instruction to put off. And The chimney doesn’t have escape ventilation. Make the whole room smoky & smelly with burned charcoal . Health hazard to smell the smoke while sleeping. All the clothings in Lungages smell charcoal burned. After 1 night , we don’t dare to try the other night of the fireplace .

A really nice modern hotel with everything you need. The breakfast was a nice mix of Asian and Western - I loved having a bit of each. The room and bathroom were of a high standard, spacious too. The fitness room was small but the equipment was very good, well-maintained (except that the bike and cross-trainer were in imperial units rather than metric - so annoying but I couldn't see how to change the settings). The 100% Seafood restaurant directly across the road from the hotel is really very good The hot-stone massage at Ventus in the corridor behind the seafood restaurant was just amazing (90 minutes, last 20 with the hot stones - I'd never experienced anything like it before). The actual massage room is on the first floor and is very nice.

We stayed here for 2 non-continous nights in 2 different rooms. I was definitely impressed how well the staffs were trained and the room was exceptionally comfortable and cozy. Breakfast was alright and parking is convenient. And I’m not gonna lie, the lobby washroom is one of the best washroom I have ever seen in my life haha.

My first room was perfect. However, second room was not cleaned properly as there were greasy stains everywhere and no towel-swans like in our first room.