I like the room and ambience looks good and cozy

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A newly refurbished hotel with heart. We initially booked for one night but then due to such a lovely welcome and stay, we decided to extend our stay for another 3 nights. Beautiful colonial palace inspired building. Tastefully build with fresh white paint, good lighting that provided a fresh and clean atmosphere. The pool equipped with pool towels, sun chairs and umbrellas were a great treat on the sunny borneo days. Lovely and delicious breakfast. Perfect location as it is away from the city buzz yet easily accessible to town area by Grab or since we just return from the Swiss mountains, the walks to the city was easy breezy. Friendly and helpful staff which made our stay in this hotel even more meaningful. Thank you :)

When I first arrived at the front of the hotel, the hotel looks like a old hotel. But once I step in, they are in the middle of renovation which I think is going to look new. The interior of the room is beautiful and doesn't look old. I like the bed is very huge and the staff is very friendly and nice. They have provided baby crib like I requested. The toilet is also nice and the room is quiet. I like they provided netflix and parking. Not many hotel provided parking in KK.

They have variety of breakfast but I think they can improve better at desserts.

1) Restaurant the food was delicious 😋 and offortable too. We had our tea break there. 2)Hotel room very good 3) tv better using 4k 4) wifi very strong

1)Breakfast menu not so good just like average home cooked compared to promenade their menu are good 😊. The menu you cater mainly for Malays not multi races menu. Coffee maker not friendly user,no staff was present to assist when got difficulty to use it. 2)Swimming pool attire not strict enough everybody can swim without their proper swimming suit 😔.

The rooms that we stayed in were spacious, clean and the bed was comfortable. Shower and toilet were clean, the fridge and air conditioning working fine. The breakfast was quite basic but the food taste was above average. A good place to stay if you drive or have private transport arranged.

The pool could use some renovation work.

The hotel was designed well and had a beautiful lobby and dining hall. The staff were friendly and provided excellent service.

The rooms, especially the toilet could use a bit more attention from housekeeping. Toilet floors and walls were stained and makes the hotel look older than it is.

The Deluxe Room that we stayed in was comfortable as we also requested for extra bed as we were3 friends travelling together. Breakfast was okay. Good spread of food. We did not go to the swimming pool area.

Should have more pamphlets of Tours offered around Kota Kinabalu and surrounding Towns. Also if Kota Kinabalu want to attract more tourists to explore the different towns and attractions they should have tried to conduct tours everyday - eg. we wanted to go for the KK City Night Cruise but was told that the programme doesn't operate daily so we did not have the opportunity due to lack ot time!

We were greeted by a warm smiling concierge upon our arrival at the hotel. Not only that, when we stepped into the lobby, we were greeted with the sweet smelling aroma of the hotel. Check-in was smooth. We loved our corner room 416. It was immaculately clean with white sheets, bouncy pillows and functioning air conditioning unit. The toilet was really clean too. The pleasant flowery aroma and the cleanliness of this hotel made it a perfect start to my trip in Kota Kinabalu.

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staff at reception and door to restaurants were always attentive and pleasant . Breakfast was apt and not too crowded, Even had opportunity to attend the ramadan buka puasa buffet, ample food and special price for aged , kids and further discount for stay in , Really good value

Wifi but multiple ports to login if it gets congested. Still bearable. Got the Tech person to sort out and work fine then. thanks for coming in with just a quick call in mid of night.

Love the room even though I didn't booked with a view as it was spacious and clean. I know place hotel is one of the oldest hotel in Kota Kinabalu, but they had upgraded it well and still maintain its outer historical old hotel vibe.

I went in a rental car. Although I did tell them my car number during check in at least they can reserve me a parking spot even if it's a free parking policy. Was disappointed when on Friday there was a function at the hotel, they ask me to not park at so-called only for VVIP parking when I was staying there as a house guest for 5 nights with a rented car!! Hope they can upgrade and improve their service on that