Central location directly above a mall and connection to public transport Monorail. The room was very clean and extremely spacious! Bed was large and comfortable, we were easily able to sleep with our 2 little kids in one king bed. Breakfast also was amazing; a lot to choose from!

Nothing

Excellent Staff Service at Front Desk, Lobby, Room Attendants and F&B Staff of Lotus. Special Thank to Ms Komathy at Front Desk who promptly resolve to our inquiries. Hotel location good for shopping, dinning within walking distance to many Shopping Malls, restaurants, eateries..

No negative comments.

About the room, when the reception couldn't provide the room that has sofa bed, he provided free extra bed which is more better than what I reserved. Location is great, breakfast is good fresh and the chapati is delicious.

The check in process, it took time to finish.

Rooms are large, bathroom is good, room is very clean and staff is friendly. The hotel is literally inside a shopping mall and its easy to visit shops by just stepping out of the lift, to a different floor. There is also a theme park, though we didn't visit it. Also, there are a lot of food options in the shopping mall.

The breakfast is pure vegetarian. However, the food labels said "chicken" and "mutton". They could have specified that these dishes are made with vegetarian ingradients like soya, etc. As we are vegans, we skipped those dishes assuming they are made of meat. It would have been easier to just keep a label that says all ingredients are vegetables.

The lifts were fast. The room is huge. The location is central.

Need to upgrade the rooms to the latest such as providing USB and Type C ports for charging.

Hotel is old, its showing its age with furniture and facilities. Only vegan breakfast buffet option.

Location of the hotel is fabulous with easy access to the monorail and Berjaya Times Square shopping mall. Easy walking distance to the Pavilion shopping mall and approximately 20min walk to Petronius Towers

The Club Room was not as good as it was prior to COVID as there was less choices with food on offer. However the staff were fabulous and really looked after us very well. Daily cleaning of the rooms was a bit disappointing as no cleaning really took place except for the bathroom. With the rest of the suite only the bed was made daily.

Location was great, in the heart of Bukit Bintang. Elevators were accessible and fast. There were six of them. Services were available in the hotel and nearby in the neighborhood. Room lighting was great, whether indoor lights or ambient lighting. Rooms are spacious. Very spacious. We loved both rooms. The bathroom is also spacious, with two sections, WC and shower area, with a door between them. Privacy is well-maintained. Sofa and sofa bed were comfortable and available in both rooms. Huge shopping mall with a nice dining/food area in the lower ground. Location is right in front on the Monorail. A minute walk.

Breakfast wasn't that great. Needs more variety. Room carpet was very old. It's clean but due to its state, it doesn't look clean. The toilet had a very bad smell once we moved in, but it was fixed on the same day.

We stayed at Berjaya Times Square Hotel for 2 nights and it was truly a 5-star experience from start to finish. The service was incredible—every staff member we encountered was warm, helpful, and genuinely welcoming. Our room was an absolute dream: spacious, spotless, and beautifully designed with a stunning view. It was the perfect space to relax and unwind. The location is unbeatable, right in the heart of Kuala Lumpur with easy access to the mall, restaurants, and transport. This was our first time staying here and it won’t be the last—Berjaya Times Square is now our go-to hotel whenever we visit Malaysia. Couldn’t recommend it more!

That I could stay longer at this amazing hotel!

Good location. Big,clean, well maintained family room. Huge roof top pool which was clean and well maintained. Very convenient being next to/in the mall with good food options there. Breakfast had a good selection but wasn’t on the scale of other 5 star Asian hotels. The hotel was massive. It was a good hotel but probably more 3-4 star and not 5 star.

Breakfast was all vegetarian which felt a bit limiting. There was various pictures of famous people expressing their vegetarian beliefs on the walls(not really needed). There was no where to fill up water bottles with drinking water. Drinking water was provided daily in the rooms but it was always in small plastic water bottles which isn’t very environmentally friendly. It would be great to have water provided in reusable glass bottles. Check in was at 3pm but we had to wait for one of our rooms for over 45 minutes (we had 4 rooms in total)