Location and bath towel is amazing! Bath towel was sooooo fluffy! I’ve been to other 5 stars hotels but this place is absolutely phenomenal. We got free upgrade 😍 they gave us Presidential suite!! So spacious and luxurious and I have no complaints at all. But if a real president would stay, maybe they’ll complaint about some mold on bathroom door. I don’t really mind for a 1 night stay.

The breakfast buffet can be improved. Another nearby hotel I’ve been to provided the pantai timur selection like nasi dagang, so it’ll be nice if the hotel could consider the pantai timur style breakfast menu in the spread

room is so nice, huge bathroom. i like surau provided where any workshop utilise that facility use that as part of their tentative.

i would like you to improve on service attendance during check in. You got quite steep stairs. please spare some staffs to help customers carrying their bags upstairs. alert more on those who needs some attention to climb the stairs. fitness centre opens at 8.00am, that's too inconvenience. i've been there at 8.05 still not open. it goes with pool. sauna and pool inside fitness centre is closed or what. please repair them. you mentioned leading muslim friendly hotel. unfortunately i didn't see quran in my room. please remove them (sticker ta your door) . far from what you claimed. parking lot is a lot of bumps.

The location of the hotel is right in town and you will never miss it because it can clearly be seen from far away. The room is so spacious and beautifully decorated. The staff were so friendly and helpful. Breakfast was so wonderfull with large array of choices. And the best is the chef was there to greet us when we walked in!💕

I wish the hotel could consider to upgrade the open space car park. Wish there were roof to shade the guests from rain and sun😬 Hope the hotel could consider to put better lighting there to as it was dark during the night.

I stayed here many years ago before they changed to new management. It is more comfortable now with the upgrade. Love their spacious room and comfortable mattress and pillows. Just next to a shopping mall and many shop-lots.

Every is great.

1. Location 2. Spacious room 3. Beside Berjaya Megamall

1. Check-in process too slow. Eventhough there are many people queing but you can speedup the process actually 2. I chose 1 bed while making my selection in booking.com but the hotel gave me twin beds instead and the reason given it wasnt available. I didnt requested but I chose as there were options while making my reservation

The size of the room (huge compared to Zenith Kuantan), location was central to everything in Kuantan. This is the old MS Garden Hotel (for those who know). The interior is well maintained and preserved.

The outside looks old (in the process of repainting the facade).

Room is big and spacious, Sahur food is good, Location is ok. Aircon in room is working fine.

toilet the tiles need improvement. Single bed is small. They should use Super Single better. Not enough power wall sockets. No tea bags. Only have coffee pkts. Wardrobe need to renovate. Room lights can be brighter.

The room was spacious and clean. So was the bathroom. Amenities was adequate. The staff were very friendly. Breakfast was sufficient. Parking was free and adequate. the food was good and lobby huge and clean. Good facilities for meetings and conferences.

The air-conditioning is centralised and was too cold. The water supply was only properly heated in the morning at 7 am and late afternoon. At night the water heater does not seem to heat properly.

I'm regular guest here. I love everything about this hotel. The location just nearby shopping mall, friendly staff, good food, cozy room and value for money.

Main purpose I choose this hotel during this visit is to fulfill my kids request to swim in pool. Unlucky for us, pool under maintenance. It is quite disappointing for my kids. The other thing I would like to feedback for improvement, the door near the stair in front of mall should be opened like before. Not practical to walk to main entrance just to get to the mall. The movement control already over, should make guest easier to get to mall.

The amenities were great. Comfortable bed, spacious room, fun channels to watch and great view. Friendly customer service from all departments.

The phone line has a static sound. Really need to check on the desk phones. Food choices are not much form each category. Wish they could add in a little more. But still the dishes taste delicious.