The hotel was great beautiful but the stairs to room was really bad no hand rails and steep had to move to a different hotel and pay again after one night stay there were no refunds then had a problem with my pay for my taxi it was 100 dollars cash as the reception person David told me that cab driver expected in cash and when i arrived i was chargered an aditional 120 dollars which hotel told me was given to reciption person David then a day before my leaving David told me taxi wanted and additnal 1500 peso almost another 100 dolars now cab was going to run almost 300 dollars when i complained to David as to why i got no response i notified both hotels and was told that was not right something was going on and not to pay i was being hustled because of being american new hotel said fee should only be 120 round trip when i told David the receptioist i had informed both hotels he sneed upset and told me that hotel was going to pay the bal??? I was told to report to you as so dud the cab driver which said he never asked for such thing and he never recieved the 220 dollars in the end i ended paying 2 cab drivers as new hotel was concerned me taking the cab David was having me picked up and to prevent any danger not take hes cab not sure what he was doing but maybe somone should look into cab driver said if i dont complain this person might be doing this to many and noone has complained and he needed to be stoped cab driver was going to complain to his company so they knew what was going on so that was not a good experience so for that i dont think i will be using booking.com anymore other then that my experience at new hotel was amazing.

As i wrote only thing was me being husteled by hotel employee which hotel seemed to say they had no idea so it seems employees can do as they want and hotel has no knlowedge of its employees and your sending people there?

- The rooms were very spacious with lovely adjoining showers and bathrooms with hot water - The terraces that were attached to each property were lovely in the morning sun - Able to borrow a yoga mat for my own practice - Very clean

- It was very cold at night and although there was a heater you couldn’t sit around in the living area without having lots of layers on. also colder inside during the day than outside - We arrived at 8am after a night bus and were told check in was 3pm. We came back at 1:30pm and were still told 3pm (was kind of system says no) rather than actually checking whether our room could be ready (often when you arrive super early they try to make space) and there appeared to be no other guests in the hotel?! Unfortunately there was no comfortable area to wait, so we went back out and sat in the park.

The location was great. Everything in the town of SC is walkable. It was about a 15-20 minute walk from where the shuttle from Tuxla dropped us.

It was a little chilly during the nights in the rooms (it was late February when we visited), but there was a space heater in the room which helped somewhat.

The views from the room were so beautiful! The living room area was excellent for my family to enjoy a place to relax in while being together. The rooftop terrace was unexpected and incredible views for sunrise and sunset! We had coffee from the restaurant at the hotel and they were very kind to bring it to the rooftop for us. Staff was very friendly and welcoming, they were helpful in finding a doctor for my mom. I would highly recommend, the pictures don't do it justice!

Literally almost everything about this hotel was great. The very first day arrived Victor who was at the front desk helped in any needs or questions I've had. The hotel is located at the heart of the San Cristobal and walking distance to anywhere. Very clean and their beds were extremely comfortable. The view from the terrace is outstanding at night or during the day. Irecommend this place to anyone.

It would have been great if they had a refrigerator in rooms.

Location is only a short walk to the town center and the rooms are spacious

You need to pay extra if you want milk in your coffee for the "included" breakfast. We tried to contact staff for 3 days before our arrival to advise a change in our arrival date and they just ignored us

Amazing place! Big rooms with nice view. Every apartment has terrace with best view of the city and nice sunrises! Staff is very nice and welcoming! Good breakfast menu. location is very central, a lot of restaurants nearby.

Location Staff Terrasse

Ant invasion Wifi Too hot inside Sharp corner in each room

Good location

Breakfast extremely limited, there are only two options available. Very cold rooms, only one heater available for two bedrooms since a second one would cause a power shortage according to the staff. Very little hot water in the showers. The restaurant is very loud sometimes until late at night. I think there are much better options in San Cristobal in the same price range.

The shower and the view from the outdoor patio. The location was excellent, and the staff was pleasant.

I had requested a room with a view but was given one looking out at a wall. I complained and the second night was given one with a view. The living room couch, basically the only furniture in the room other than a TV was too hard to sit on. The bed was impossibly hard. The internet was sporadic. Both rooms I checked into had an unpleasant ,musty smell.