A beautiful hotel for a stay in delightful Durango. Our room was so comfortable and spacious. We had a window that opened (something important for me) that looked out to a beautiful garden with flowers and green grass. The bathroom had lots of counter space and a shower with plenty of hot water. Fluffy towels changed everyday. Spotlessly clean hotel. Staff were amazing and efficient. The outdoor pool is heated and was wonderfully relaxing. Plenty of parking. Note that the entrance is on Blvd. Francisco Villa, not where google maps shows it to be.

I am very sensitive to scents, and there was a very strong air freshner in the hall outside our room.

Hotel Victoria is very private. They have a guards 24hr a day. It’s very clean and the staff is very nice. The bistro was delicious and delivers to the room. The pool is covered and it’s heated which my kids loved!

My room key was not working properly and the elevator did not work so I walk to my room and walk back downstairs to let the staff know my key was not working. It seemed like a hassle but other than that the Hotel is amazing and beautiful.

The food at the Bistro Garden was very good. The staff were friendly and helpful the rooms were very comfortable and clean. Parking was safe and easy. Taxi into the old town was around $6.00 US.

The food at the Bistro Garden was very good, but the evening ambiance was somewhat depleted by extremely loud TV soccer games and simultaneous techno music. Breakfast was quieter and the food good but a limited menu if you buy through the hotel.

Hot water from the shower just comes right out, which was very nice They lent us a couple of rackets and balls to play tennis and the hot tub was ok and working The restaurant, even though is outside the hotel, is very nice and tasty

TV is a bit outdated and we couldn't use our Netflix. I'm not used to watching movies in cable TV anymore... can't pause them or watch them from the start, no subtitles available The tennis court is not greatly maintained A yellow hot tub i don't think is the best colour choice, but this is just a suggestion

The Garden Bistro Restaurant is on the property in a separate building. The food is quite good and environment is very pleasant. The hotel itself is well maintained, the staff is friend;y and the room was comfortable.

Clean and comfortable.

We've stayed here four times a year for 6 or more years. This morning, we were told at the front desk that our room did NOT include breakfast. No explanation. What's with that? Is it because we are a Booking Reservation?

Pool was heated and great. Close to shopping centre. Staff were very helpful even though most of them don't really speak English

The best hotel I have stayed in during my month long Moto trip through Mexico. Amazing design, service, gated entrance with 24 hour guard, spacious clean room, beautiful design.

The restaurant outside the hotel is great

The gym is ok, but a bit small and only has dumbbells, treadmill and a bike

It's incredible that a place like this hotel has such a nice price, to us it was 5 stars and the restaurant they have has been the best place we have been eaten in the last 3 weeks in Mexico

The water of the swimming pool wasn't nice for the children due the cold temperature nor they had a playground for the children inside the hotel.