Really cute boutique hotel that is very centrally located. Easy walk to the center of town. Staff was friendly and very responsive to all requests. Rooftop bar has amazing views, and the little bar in the lobby facing the street is great for a nightcap.

The hotel can be a little loud. Our room was right below the rooftop bar, so it was very loud until the bar closed. If you're an insomniac it won't be an issue but if you like to go to bed before midnight pick your room carefully.

Manager, Omar, was exceptional. The rooms were clean, well kept, and bath was nice. Please note the junior suites do not look like the main suites that are advertised in the photos.

Upstairs roof bar (not operated by hotel) is disappointing with terrible staff and management. Hotel only offers 2 bottles of complimentary water - you would expect unlimited potable water from a hotel this caliber. Also room could use a bigger dresser / closet. The included breakfast was mediocre.

The beds and linens were supremely comfortable and high end. There is a very nice bar on the roof of the hotel with a great view, and somehow we heard zero noise from there! The entire staff were very professional and accommodating. The hotel manages to feel hip and also homey at the same time. Loved it!

The staff were lovely and very friendly. The design is very stylish and everything worked well in the room, which was spacious and comfortable. Nice quality bed linen and bath products. Lovely communal areas too. The light breakfast was good for me (small fruit plate and toast), but might disappoint people who prefer something more substantial!

It seemed like there was a skeleton staff. The pool area was largely unattended when I went, and the pool itself (a plunge pool really) needed a little TLC.

The clean stylish interiors and trendy atmosphere attracted me. Casa Hoyos is quite all rounded. Staff there are THE BEST and a plus was getting to meet the owner’s dog:) We really liked the rooftop bar as well. Location was spot on. Central to all the places we needed to visit. Highly recommend-as I’d most likely return next time I visit SMA!

Fireworks were LOUD. Woke us up in terror. Only that one morning though. They provide earplugs but wasn’t enough to mask the booms. I also wished they could have a better variety of breakfast selection. Hot water for my tea takes a while to arrive as well.

Love the artistic decor and location. Love the roof top bar. Great location to the center of the old town

There were a lot of steps which made it difficult for visitors with mobility issues. This was not a disability friendly hotel

The location was perfect and the service was excellent. Great crew with all the attentions. Very clean and beautiful, with an amazing view on the roof top and great cocktails and food as well.

I liked all of it.

The design of the hotel is stunning. Staff went out of their way to accommodate us in every way. We were very comfortable.

Minor details. The terrace seems a little tired and showing signs of being rundown. Menus tattered, cracked planter pots etc.

Juan took wonderful care of us. Anything we needed he helped us . Was a perfect location for us. We would come back. Beds were so comfortable.

Didn’t like the lighting in the bathroom

Beautiful boutique hotel! The best I’ve ever stayed at. Staff was friendly, helpful, and accommodating. Room was well cleaned every day and small attention to details made it such a superb stay, like a dress steam service, robes and slippers, and fountain shower heads in the bathroom. Hotel is immaculate.