Great facilities with amazing views. Food is mostly good. Internet runs fast. Beds were comfortable. Most of the staff treats you well.

When we arrive, bell boys promise to bring our baggage to our rooms but that never happen. We had to do it on our own. At the beach, the guy in charge of the umbrellas ignore us. We had to take an umbrella on our own. We had an incident in the disco with a drunk guy (a guest) doing pervert things like taking off his clothes and even touching some women in there. There was nobody taking control of the situation. It could be better if they have a way to manage such things.

Great hotel in an excellent location for family vacations. This was our second visit, and we enjoyed our stay very much. The food selection is fantastic, the entertainment team did a wonderful job, and the staff overall made great efforts to ensure our comfort. I’d like to recognize the outstanding work of Jesus, who was the most attentive waiter during our stay.

Construction work next to the hotel caused some noise and dust. The waiters in the restaurant are sometimes overloaded, making it difficult to get their attention.

The resort is nice, more family oriented with kids. Their rooms are comfortable and clean, nice view from the balcony, service is great. I really enjoyed their art acitivity making ornament with beads. The ocean was beautiful with clear water. The guys who work at the beach are very nice, they bring you sun beds, table and umbrella.

I did not like that they have some VIP area and were trying to sell their membership. Also, their shows were boring and disco club had no one in there, maybe due to the weddings that almost every day are on the deck patio area so majority of crowd is there. The beach has more like black sand, but nice and soft.

The hotel is beautiful and clean. The staff is friendly. This a great hotel I highly recommend it for families. My 7 year old and 3 year old loved it. The kids club is full of amazing activities, my daughter was there from the time they opened until they closed.

What I didn’t like is that the hotel promotes having restaurants to make reservations but they only allowed a very small number of people to make reservations. Both restaurants we went to we’re almost empty and why you try making a reservations it tells you they they are completely booked.

We noticed the property/ rooms needed some TLC. Bathroom fan not working/ plug in bathtub not working. Cupboard where the safety box was would not stay closed. Twice we went to the steak house restaurant for short ribs and they didn’t have any. Should take reservations for that restaurant

The Staff was exceptional with all are our requests. Some stood out like Zyan for going to the pharmacy off site and Amando who was very helpful and went out of his way to make our stay enjoyable. The housekeeping Staff where so helpful also, Fabian who was delightful and was very entertaining and Carlos at reception. We had a wonderful Christmas thanks to all the Staff there.

We did feel pressure from some to buy into the club we understood they were doing their job. When we needed something done, they did what we asked which is what we wanted this is not a negative because we liked it so much.

Clean beach; many activities in the hotel; good buffet with a great variety of food

Insects and crabs crawling everywhere; kids club never maintained the promised schedule of activities and could close early with a short notice

I love the beach in front of this property, the room is nice and the room attendants keep them really clean the food in the buffets are just ok, they need to improved, (((but the food at the steak house, the Japanese and French restaurant where really good 👍,, ))) the Mexican food unfortunately was really bad ,I was expecting more from them like authentic food but they disappointed me. The bell boys are cool and helpful and also the receptionist they help to get your room asap, they are short on people to clean the rooms but they tried to get you in. The guy in the beach that give you a chair and an umbrella to relax in the sand thumbs up for him. And the fish tacos and ceviche tostadas and drinks at the beach restaurant very good too , also the night shows were also very good they sing and dance like professionals except when they sing in English not that good.but in Spanish they are good. The mariachi is the best show you' will see. And I also love the bartenders and their helpers all of them..

The buffets especially the Mexican buffet and the seafood buffet ,the seafood was frozen and taste bad , the jumbo shrimp was the only good item. The night club has no Dj is only a record music and was kind of boring.

Beautiful facilities, yummy food, great staff and amazing service :)! Shoutouts to Rocio, Sol, Jose and Carlos!!

They didn’t do some of the scheduled activities

Excellent beach! This is the perfect place to get away for a relaxing vacation. There are plenty of food options at the resort so you’ll be fine finding something you like. Very easy covid testing on site at the resort. Lovely staff - every single person!

Some food items at the buffet could have been better, but they have sooo much food so we just tried a bunch of different things and were satisfied!