At first I had an inside room, didn't like being there, and it had 2 beds, with one against the closet, so couldn't get into the closet. They changed my room in a couple of days and I loved the one I got, on the outside, with a view and a king size bed. And loved the pool on the roof. Loved my housekeeping woman Yuyiss, she went above and beyond. Also, my A/C was leaking and a little noisy and they fixed it right away.

Had to wear a wrist band. Never liked those things. Everything else was great.

Close proximity to everything bars beach restaurants and shopping

The fact you can’t have guess in your room to visit is my worst thing I didn’t like. they have security at the front regulating entry.

The price was perfect for the experience we received. The room was comfortable, the AC worked well, the staff was very friendly, and it's perfectly located in Zona Romantica! 10/10, do recommend.

The TV in the room is not user friendly and most of the time wouldn't turn off.

Simple, cozy, clean, and considerably quiet room in the heart of the Zona Romantica. Just minutes away from the Playa Los Muertos and besides most of the gay bars and restaurants. Worth it the value. The staff is also very attentive and do their best to make everyone welcome and comfortable (extra credit to them for handling rude and aggressive guests so well, especially white Americans boomers, I unfortunately witnessed two different events of them lashing at the workers for doing their job, absolutely despicable and sorry they have to deal with them).

It would be 5 stars if they make WiFi available in the rooms as well. Still guests are able to use the reception's WiFi with good quality)

The location was amazing!! Super friendly and helpful staff as well. Worth it for what I paid.

The elevator wasn't working a couple of the days so was stair access only, but was not a huge deal.

I had most contact with Dora at front desk. Dora is the best. She is always in a good mood and ready to help. She was always ready for a good chat. Dora taught me to say words in Mexican. I think very highly of Dora.

This hotel is going thru renovations. The thing I dislike most about this hotel are the window coverings. They let in too much light. One of the things about being on vacation, is the opportunity for some extra rest. All hotels that I have Stayed in is the window curtains do not block out light. I would like see dark curtains on the windows to block out light. The only hotel that I have stayed in that has taken customers into consideration and hung good curtains is TRU by Hilton. This hotel is going thru renovation and an excellent time for window curtain upgrade to light blocking curtains.

Great location and wonderful service. Staff was very friendly and helpful.

Great location, super central, beautiful rooftop. Staff is great, all very attentive, especially Ramon!

Rooms could use a mini-fridge and a safe.

the rooms are comfortable and the pool on the roof was very nice to cool off and relax. great location half a block from the beach and across from a great park. close to tons of restaurants and boardwalk

the internet did not work well in the room and the second pool was closed( the roof pool was nice and better anyway).

Quiet, clean and near everything we wanted to do

Wifi is inadequate. Very slow and cuts out