The Gran Hotel Ciudad is a stunning building, perfectly located on the main square. We were upgraded to a very spacious room that looked straight on to the square and was incredibly comfortable, with a lovely bathroom. It was incredibly quiet at night. Every member of staff was friendly, polite and helpful. We didn’t have breakfast at the hotel as we had very early starts but made use of the guest lounge that was open 24 hours a day where you could make a cup of coffee, have a snack and fill up water bottles. We had a drink on the roof terrace looking over the square.

Despite being an historic building, the space feels slightly lacking in atmosphere.

This hotel is only about half a block to the zocalo. There’s tons of attractions, restaurants, and shopping within walking distance. The staff is all great and super friendly. There’s a room in the lobby open 24 hours with seating, snacks, and drinks. The rooms are very comfortable and come with lots of things you may have forgotten. The AC works great and there’s a button for blackout curtains if you need to sleep later. The bathroom is spacious and it has great water pressure. The maids are great too. The inside is beautiful and very clean. This is one of my favorite hotels!

Nothing

The bell hop Arturo/Armando (not sure of his name) was so friendly and made us feel very comfortable. He showed us his magic tricks! He was a great guy!!!

We reserved two rooms. Both rooms were master suites with “Zocalo view”. One of the rooms faced the corner and was not accurately a room with “Zocalo view”. Before our arrival, I contacted the hotel and asked if either room had a compromised view. I was assured that both rooms did not have a compromised view, when in fact, one did. Although I did not say anything to the front desk, I felt that I should have received a partial refund for that room.

GORGEOUS! A must see, even if you don’t stay here. The Tiffany ceiling is a masterpiece. The Terraza restaurant really does offer spectacular views of the Zocolo, especially at night. The entire staff from the Doormen, to the waitstaff, to housekeeping are 5 stars! They greeted us with champagne flutes. There was a plate of sweets welcoming me to the hotel in the room. The maids serviced the room each day. The restaurant reserves space for their guests so you can walk in without a reservation. The rooms are spacious with high ceilings and floor to ceiling windows. It truly is grand!

Every time the AC comes on and off, it makes a clanging sound like someone dropped a weight.

It is a beautiful, historic hotel. Our room was nice and spacious and bathroom was modern with thoughtfully chosen amenities. Comfortable king size bed. And every single person on the staff was warm, welcoming and friendly. Literally the best hotel staff we’ve ever encountered.

We chose to be in Centro Historico because of the amazing things to see and visit. This hotel is right in the heart of it on the zocalo, which is the main square. The Zocalo is surprisingly clean…no litter. But it’s also noisy. We knew that going in but thought the location and the hotel itself were worth it. And they were. It isn’t loud enough to disrupt sleep, but you will hear music and other sounds in the late afternoon and evening. Just get into it—it’s part of the ambience.

Best view over the Zocalo. Staff is extremely helpful. Abraham the bellboy is the BEST advertising the hotel can wish for , when he greet visitants at the entrance, Food on the covered / open terrasse restaurant is vey tasty & at reasonable price. I highly recommend the red snapper / Huachinango. It's a joy to be served by Humberto the waiter. Last but not least please use their Taxi service - José Manuel (Pepe) the driver knows his way thru the city & will pick you up right on time, if you have such an agreement with him.

The floor could in some places be a bit more level, but hey, what can you expect from such an old fantastic hotel ? (just take a look at the Parroquia de la Asunción Sagrario - The church near the palacio nacional.)

Location is excellent. Beautiful old hotel with all modern updates walking distance to so many things. Excellent staff.

You can no longer take cars into the area of 16 of September road so schlepping your luggage in the dark 1/2 a block or so It would be nice if you could call the hotel upon arrival and they could send a bellman or something. Also no elevators at the main entrance. My biggest annoyance was the nightly buskers beneath my window on 16 of September ave. Since the area is only open to foot traffic and is super popular and busy there are a variety of hustlers. The karaoke performances end about 10 pm nightly. That being said it is a super safe are with multitudes of police as it is adjacent to the presidential residence. The advantage of being right on the zocalo outweighs the disadvantage of the noise.

The big entrance of the hotel with the beautiful ceiling, elevators and inside balconies makes it one of the most stylish hotels I’ve ever slept. Staff is very kind and the room is big and comfortable with a nice welcoming surprise in the room.

Breakfast is luxurious with a beautiful terrace view on the zocalo but still a bit overpriced when it’s not included in the reservation. It’ll cost 30 euro’s per person. The bed is (too) short for tall people.

Amazing location right on the Zocalo with super cool atrium (Tiffany glass cover), great roof deck, and very nice staff (who helped with booking excursion to Teotichuan pyramid). Really nice lounge on the main floor with snacks, drinks, coffee. Drawback was that the rooms felt just a little tired and not spotless at this price point. Zocalo location great, but also can be loud until late (after midnight).

Drawback was that the rooms felt just a little tired and not spotless at this price point. Zocalo location great, but also can be loud until late (after midnight). Location and stunning atrium probably outweigh this.

Excellent location, looking into the plaza Zocalo. Floor to ceiling windows which open up. Automatic shades, which are very nice with an electric fireplace for great atmosphere. Room was good size and that was very comfortable. Hotel was very iconic with one of the oldest elevators, which is very ornate. Circular stairway, which takes you back to an era gone by. Many people stop in just to take pictures of the lobby,which is beautifully decorated. The ceiling is all stained glass in a dome shape.. must be admired during the day for the full effects. Doorman with a red coat and hat. There is a chairlift if necessary because you must climb a few stairs to get up to the main lobby. Wonderful breakfast with omelette station, lots of fresh fruit, vegetables, cheese , breads, beef and chicken, Mexican specialties….buffet style, located on the terrace looking out to the Zocalo. There’s always lots of action in the plaza and can be a bit noisy at night but all the noise does stop between 10 and 11 pm…

Noisy in evening… And if there’s a festival going on, can be noisy in the morning…