Great room, great view, great location. The room services was also very good.

The jacuzzi wasn't hot and its heating system broke the next the so we couldn't use it at all. The staff did all they can to help us though.

rooms are beautiful and very well thought. staff is extra friendly and accommodating. we’ll be coming back for sure.

This is the standard throughout tepoztlan and not really a negative of the hotel, but wifi is not high speed. something to consider if you’re planing to be working remotely

Restaurant was amazing and also the room had an exceptional view

the communication with staff has to be through whatsapp and its not immediate

Amazing view, tidy and beautiful rooms. Staff was very attentive

A bit noisy at night, not well insulated

We were well taken care of and if we had any questions or needs they were addressed.

The location is central and perfect. The restaurant is great and our room was lovely.

The rooms are really nice, with a great view and super clean. Excellent location

No complaints

Restaurant was excellent, beds exceptionally comfy, interesting design and private patios were a plus.

The staff. Front desk were incompetent. Room change at the last minute without notification made the stay worse for my family, unable to recommend a restaurant for lunch (claimed the whole town was closed at noon?!) or for breakfast. Google saved the day of course but…these are basic front desk expectations. Booked an English-speaking horseback tour for $100/person via the desk…guide spoke no English. Not even a “sorry” for any of the above.

I couldn't assist to my reservation due to a medical emergency. I talked to Álvaro Sánchez and Marisol (staff) to request a cancellation without fee which they kindly agree (just by phone). After several phone calls requesting an email or a message, the only requirement that booking.com was asking me, they simply charge the full amount of the stay and I lost my money and my time. Don't trust them