one of the best hotels I got through Booking.com in all these years. Location -very central, close to a number of restaurants n bars, transport easily available to any part of the city, very comfortable beds, writing desk with a easy access to sockets for mobiles/laptops etc, very good and hot breakfasts with plenty of fresh fruits. Over all +++ for this hotel.

to have some english channels and/or to let the clients have their Netflix or Amazon prime channels which they could have watched with their own login!!!

The ubication is good. The parking help us to arrive there without problem. There are some places to eat around the hotel.

The cost of parking. No one tell you when make a reservation that the parking has a cost, it is not expensive, but, it is a surprise when the host tells you for it.

Very convenient location, close to all kinds of services. Free and secure parking. Rooms were roomy and comfortable, with fast wifi and an HDMI connection to the large flat screen so you can plug your laptop and enjoy your own streaming. Bed was comfortable. Overall a great value for the price.

No room service.AC didn't keep the temperature and tended to run cold.

The breakfast was super, I actually didn't know they had free breakfast, the room was big and comfy, I would totally recommend and will actually tell my friends to stay here if they ever come to Monterrey.

Im a heavy internet user, the WIFI works really really well. I'm able to even play some games without any lag problems. The breakfast are pretty good. Room is comfortable and clean. location is convenient.

There is once when I was washing my face, the water turn brown, I assume it is because someone is fixing the pipe. Also, I don't like how the room doesn't have a major white light. Only a few yellow lights make me feel sleepy. there is no hair dryer, and the cloth washing machine is pretty nasty. I can see how the washing machine has been used for a long long time without cleaning.

the service at front counter and the kitchen awesome but communication telling us we didn’t have hot water was pretty bad I shower with cold water they never say nothing I didn’t like that

they should tell me they have a problem with hot water and I would get another hotel asap I didn’t appreciate it at all

Pretty close to the US CAS Center. Bastante cercano al CAS de Visas de US.

TV experiencing lagging, bathroom (extraction system) not working properly. La TV tenía un retraso, se perdía el audio; el sistema de extracción del baño no funcionaba adecuadamente.

As is usually the case in Mexico, the staff was absolutely lovely, and they dealt well with my many initial questions. The room was quite large, and the bed was comfy. It was nice to be able to see Cerro de la Silla from the window in the room. The wifi worked well. The breakfast was decent.

The breakfast was ample, but I would have liked a bit more variety. It was essentially the same every day. While the location was good, in hindsight, I would have preferred being a bit closer to the Macroplaza and the Barrio Antiguo. I got my exercise walking, though, so not all bad!

Everything was great!

The lady at front desk with the glasses and the man (I guess the manager) they were very kind and efficient.

I would highlight the location, the comfort in the bed and the breakfast. the staff was incredible, i got the need to move my check in to early check in and make all they can to get me inside before planned.

the Smart tv was not connected to the internet and the bathroom extractor was not working.