hotel Rincon de Santiago is a nice getaway, by only driving 30 minutes, we get to disconnect from the city and its rush. The food here was good in terms of flavor. The staff was helpful and maintance responds promptly when needed. The view from the lake-side rooms are spectacular and specially the shower is amazing.

The food was good but pricy, the poolside bar offered met nachos at 20 USD for a less than special plate of cheese, chips and some meat. The breakfast buffet at 27 USD per person seems pricy for regular menu. I found it unappealing. Finally, the one item I asked for dinner, a Carbonara pasta, deviated from the standard Carbonara by including mushrooms, an ingredient that I dislike. What I really was bother the most by far is that both the days at the pool and the dinner, they included items that I did not asked for or at prices that are not stated in the menu (Mexican merchants cannot offer a price and then switch it randomly, it is illegal), so I had to be super aware of the checks to avoid feeling being robbed.

A special thank you goes to Irving, who went above and beyond to ensure our experience was positive. He helped us multiple times with extra care and attention, making us feel truly valued as guests. His professionalism and kindness were greatly appreciated, and he really made a positive impact on our stay.

Perfect hotel. Very helpful and friendly staff. Incredible views. The restaurant had amazing food with lots of choice. The room was excellent and well maintained. One of the best places that I've stayed. Really nice place to go to relax away from the city and enjoy nature.

The only things that I would change would be to have firmer pillows as the ones in the room were quite soft and to have the lunch menu in the restaurant available from midday which is an hour earlier than it currently is.

Overall, it was a great escape from the hustle and bustle of the big city of Monterrey, N.L. The scenery of the mountains relaxes you and the staff is extremely attentive.

Rooms are a bit small and need more hooks to be able to hang towels. While the pool was great, a bit more maintenance was needed as it had a lot of bugs and leaves in it.

The views were amazing. Surrounded my mountains with the lake in between. The staff was super friendly and accommodating. The restaurant was very good for the price.

The road leading up to the property is narrow and windy. It takes about 7-10 minutes just to get back to the main road.

location

no complimentary morning coffee no food (snacks ) on hotel campus got to walk all across the property to restaurant . No food by pool

Literally everything:) our room was directly at the swimming pool with amazing view on the lake and the town. Room was exceptionally clean and bed was so comfortable you don t want to get up ;) Whole place is very quiet and peacefull There is a beautifull pathway for walking just "being created" in the areal- we ve seen about half I guess- so something to look forward to:)

beautiful view, nice pool, friendly staff, hotel is gorgeous

the rooms dont really have privacy with the bathroom. bed is a bit small for two adults,

Perfect views!

That bar is only open on weekends 😬

The view is so beautiful, the room really clean and very nice!

Hot water was not working. The restaurant is really pretty yet food is not.