Beautiful old hotel with a lot of character. Loved the pool and all the plants and garden

Would have liked a coffee maker in the room

Beautiful place. Friendly staff. Lovely food.

Poolarea has sunchair, but no matress, so they are not worth lying at. No coffee, no the , no drinking-water availabel for free, there should be.

Good location, quiet, friendly staff, beautiful rustic building, close to beach and grocery store, good food.

Great location, close to beach and walking distance to supermarket and centro, friendly and helpful staff, tasty and satisfying breakfast.

Bed was a bit hard, but still comfortable.

walking distance to the beach

no elevator

The location was excellent, easy access to Playa Santa Cruz. Walking distance to shopping, La Crucecita, several great restaurants are within walking distance as well. The hotel itself was always clean and the staff were pleasant. Our a/c went down one day and they put us in another room for the night and it was fixed the next day. The breakfast was good, very limited menu though and it doesn;t start until 8am, at least provide coffee a little earlier, nothing until 8am.

Our biggest complaint would have to be with the mattress on our bed, for a hotel that is trying to sell memberships I would have expected better. Being the end of tourist season, the hotel was almost empty and being able to see other rooms, I am sure we got the smallest room in the hotel. Again, if you are trying to sell memerships, you can do better making an impression. We found it very noisy with the construction across the street, which is not the hotels fault. Also, other guests coming in at night were very disrespectfull with their noise level, again, not the hotels fault. I would have expected some english speaking staff with a name like "Canadian Resorts" I am fully aware that we are visiting a spanish speaking country and we do attempt to speak some spanish, that being said, the staff were pleasant and accomodating.

the location was great … walking distance to the beach and marina. real easy to get a taxi if you’re looking to go else where. also walking distance to banks restaurants and a few night spots. the actual hotel needs some work. thankfully the staff was nice at least the people that helped us out. unfortunately a friend of mine did struggle with her allergies at the hotel.. we’re not sure if it was due to the construction but we notice that the minute she walked in the room she’d start coughing. i did like the fact that you can relax at the pool and there are no restrictions. we went to another location and couldn’t have a cooler/ music at the pool. this location was comfortable we were able to bring food/drinks and play music.

the beds weren’t that comfortable. a lot of construction around the area.

location is in santa cruz

Extremely noisy at night due to party buses, motorcycles and construction all very close by. Couldn't sleep at all. Left vs stay a 2nd night which was prepaid and not refundable. I had asked about the noise level and was assured I had a quiet room, which was certainly not the case

Nothing to like from this place. I don't know why Booking have a 4 starts for this hotel.

Bathroom so dirty and mold in the shower and walls. We have to ask the manager to show us on others rooms. All the rooms have same problem. We stay because no choice, no money return and no cancelation policies. We are very upset by this place.