Food was delicious, great variety, fresh. Mini croissants were the best i ever had. Loved the fresh juice bar. Restaurant variety was perfect and all different, with all delicious offerings. We had dinner at the french, seafood, brazilian steak, and italian restaurants. The seafood one was the best (frutos del mar). Christmas dinner was excellent, phenomenal. I wish I could have fit more food in my stomach. I loved having pozole with poached eggs for breakfast. Staff were attentive. Viridiana, the manager, was kind and professional, friendly and pleasant. Entertainment was good. The ladies in the cafe seemed like they didn’t enjoy their jobs. Stayed 7 nights and only did one day trip to Chichen Itza/cenote. Didn’t feel bored at all just staying at the resort. Plenty to do/see/eat/lounge. Didn’t feel pressured to do their timeshare thing though I saw others get sucked in. Didn’t feel crowded at the pools or beach. Easy to find lounge chairs for 4+ people. Loved that the pools had a wide shallow shelf that was about ankle deep so our toddler could walk/splash around safely. We were so pleased to have stayed at Luxury Akumal, it was the best resort out of Coba and Tulum. Coba seemed packed, disorganized, messy, loud. Their reception area was full of people smoking and sitting/drinking. Tulum was very large, didn’t seem intimate enough, you’re lost in the sea of guests. Both buffets at Coba and Tulum weren’t nearly as good as Luxury Akumal. Luxury akumal was the perfect size and familiarity right at the beach.

More outlets in the bathroom and bedroom. Need towel card at other resorts—shouldnt have to need it. Need hostesses in the theater to take drink orders. Everyone lines up at the bar and takes a long time Website advertises you can use water equipment like surfboards or kayak but there was no such thing. App is not great, cumbersome to navigate, room service ordering wasnt comprehensive, didn’t even have juice on the menu so you have to call for room service, which isnt a big deal unless you’re out of the room and trying to think ahead by scheduling a room service delivery

I had a swim up suite. The rooms were extremely clean and comfortable. The food was very good at just about every buffet and restaurant. The variety and selection was endless.

Some of the staff seems to not like the brown skinned people. Especially Guadalupe who is the hostess/greeter at the Kutuk restaurant in the adult section. She would walk all the non-brown skinned people to their tables and seat them, but the brown skinned got pointed to a table. Her actions were very obvious. There was also some of the pool side attendants like Gryselda, that were not very friendly unless you tipped. We tipped everyone generously in order to get a smile or good service. The night entertainment was a bit disappointing, there really wasn't much going on as far as things to do. No food is allowed poolside. the villa shuttles take very long to get you from the lobby area.

I have nothing to complain about as far as the hotel is concerned. The complex was amazing, the staff are incredibly friendly and helpful. Excellent value for money and I would not hesitate to go back. So much choice of food with restaurants and buffet... something for everyone - plenty to do - beach and pool were gorgeous - fantastic place to stay!

Coming 2 transfers advertised by the hotel as a transfer company were appalling. They did not pick us up for the airport which resulted in an extra 1800 pesos (approx £78.00) having to be paid for a taxi!! We had prepaid Coming 2 and their representatives were very unsympathetic and not helpful at all. I guess they had taken their money so they didn't care!

- proximity to the beach - the buffet was amazing

- no pool for swimming - loveless and rather random placement of two-person tables - bus trip to airport too early; cut the last day short and the paid for lunch had to be skipped and paid for again at the expensive airport. We had to spend 4h at the airport for no obvious reason.

I loved staying here, the place was huge that was necessary to take this little cars to move around, what I like the most was the entertainment during the whole day and also the discotheque at the hacienda was super fun, 🤩 also the restaurants were high level and the food exquisite, the service in general was excellent, we had a great experience at this resort.

The location and cleanliness of the facility. The nightly entertainment was terrific. The staff were very accommodating. There was a good selection of eating establishments.

When someone goes to the buffet dining area, once they are seated it would be great to be offered cold water. We often asked and would have to get it ourselves because it wasn’t brought to our table. I do realize the staff are busy however, one staff member got mad at me because after waiting for 25minutes, I went and poured a glass of water for myself.

This was a trip my new wife and I made for our honeymoon. We loved everything about the facility. The staff was awesome. We did an outing with Scuba Aquatic where we rode buggies thru the jungle to see the animals and swam in the caves. It was great!

Though the staff was literally awesome we did not prefer being hounded as soon as we entered the lobby about doing seminars about Bahia Principe that would award us discounts for entertainment. It was overwhelming.

Location, resort layout and set up, food. Cleanliness of grounds and maintenance of areas.

Room was tired, building work outside room at all hours and days, no hot water for first 3 days, restaurant booking almost to capacity and difficult to book.

The staff was incredible. The room was great. The pools were amazing and we loved the very easy beach access. The many different options of food was great. From the buffet to the restaurants.

Just very crowded. Almost impossible to get a spot at the pool during any time of the day.

The best thing about this property was the INCREDIBLE staff. They really made our stay 10x better. We spent most of our time around the adult pool and it was wonderful

We were very disappointed by the food with the exception of the los corales restaurant in the adult section. The beds were very hard we got moved to another room because there was a water issue with our first room so we tried two king size beds.