It is located in a quiet area of the lake in a spot surrounded by vegetation. It’s beautiful. The hotel has the accommodation spread out so it never feels like crowded by guests. The beach is well kept with areas to sit and relax, and plenty of hammocks too. There are kayaks and paddle boards that guests can use to explore the lake. The restaurant offers fresh and delicious food, and the staff is helpful and polite. Rooms are comfortable and clean with aircon, and protected my anti-mosquito nets. The whole place has a very relaxing vibe!

The room is basic, as one expects from an eco-hotel, but a laundry rack to hang towels and swimming suits would be very helpful.

The access to the lagoon, facilities, friendly staff, overall the property was clean.

Lack of mantenience, there was some gaps in the buildings that can be seal and prevent insects to enter the rooms.

We booked this as a budget option - but were extremely pleasantly surprised. El Cayuco is an absolutely awesome place in no small part due to Rox who is an absolute asset to the business and a rare gem in the front-of-house world, EVERY HOTEL NEEDS A ROX! If I were the owner, I would give her a pay rise… you do not want to lose this one. Despite our cabin being worryingly close to the communal toilet block - we can’t even complain about that!!! and would undoubtedly book the same room again! Mosquito-netted patio areas were invaluable and massively appreciated by my husband and I. The kitchen also did a superb job and rivalled many of the far more up-market properties nearby. A truly amazing place to begin your exploration of the Lagoon of Seven Colours by canoe (or kayak)! We look forward to returning and we will be sure to stay longer next time!!!

The communal areas felt a little crowded with day visitors at the weekends.

It is in the middle of nowhere, and this is what gives its beauty. A spacious cabin right in front of the lake with a large window and the marvellous sunrise is not to miss. Swimming in the lake has its unique charm too. The use of the canoe is free of charge. A simple and rich breakfast with a nice service. Mosquitos? Not a single bite in my 6 days stay, probably they didn't like my blood type.

It is a wonderful place to relax and the only thing missing is the hot water in the bathroom. Well, thisis the jungle. I loved the place.

Absolutely gorgeous location, and fabulous property with great amenities and wonderful little details. The property is a few kilometers off the main road through the jungle, right on the shore of the lagoon - secluded, peaceful, and beautiful. The lagoon is stunning, and there’s amazing views everywhere on the property. Plentiful hammocks, chairs, and picnic tables for relaxing and enjoying the views. Kayaks and canoes for exploring (life jackets included). Beautiful painted details on the outsides and insides of the buildings. Our room was clean and spacious, the bed was very comfortable, and we had a large, screened-in porch with two hammocks and a small table and chairs. Breakfasts were delicious and the hosts were kind and helpful. It really feels like paradise :)

It can be a little unclear if other meals will be available for purchase each day (breakfast is included) - just make sure to clarify with the hosts.

The location at the lake is beautiful and you have kayaks to rent and explore the mangroves at the other side. Also the hammocks, swings and sitting places were nice. The bed was comfortable. Prices for drinks are also very affordable.

The shower facilities are very basic, it would be so much better to invest there for some comfort. Also the cleaning of the toilets could be done more often as it’s all shared. Its a bit muddy as well.

Location was perfect, right on the lagoon. I think the beds could be more comfortable and a little more beautifying details in the guest bathrooms and things through-out the property. Especially the one that's a palapa with all the single beds. It could be cleaner around the lagoon. Garbage was left there for 2 days and not any staff cleaned it up or did a morning check around the place to make sure their guests are enjoying themselves and there is no garbage. The kids enjoyed immensely.. they laughed and ran and ate and played and kayaked and we all enjoyed and loved so much this place for the camping benefit of everything..

Some details, the food could use less grease. I hope you take this email remarks of a way to improve the property. Feedback in order to improve. I will definitely be going here every summer camping with the kids!

I recently had the pleasure of staying at Cayuco Maya, and I must say it exceeded my expectations in every way. From the moment I arrived, I was captivated by the stunning Bacalar Lake view that greeted me, leaving me in awe of the natural beauty surrounding the hotel. The staff at Cayuco Maya went above and beyond to ensure my stay was enjoyable. They were incredibly friendly, warm, and accommodating, always ready to assist with any requests or questions I had. Their genuine hospitality created a welcoming atmosphere that made me feel right at home. One of the highlights of my stay was the vast green playground, which was an absolute delight for both adults and children alike. The well-maintained grounds provided a perfect setting for quality family time and outdoor activities. I thoroughly enjoyed playing with my kids in the open space, surrounded by lush greenery and the breathtaking lake views. It was truly a memorable experience.

The breakfast was tasty and the coffee was great. The chalet was clean and comfortable. We loved the resident cat that stayed up in the soffit.

Because of the recent rain the long drive in made the road a muddy slippery drive with pot holes filled with water.

Beautiful serene location on the lake. Very friendly staff. Free use of SUPs and kayaks and Aircon in the family rooms.

Mosquitos (which can obviously not be helped)! We found getting to the far end of the deck really helped.