Our 3 kids (5, 7 and 10) were entertained the entire time. Which is pretty much all that matters. The other guests were lovely too. 90% were Mexican families, so it's a much different (and more interesting) environment than you'd get at other all-inclusives in Cancun. We were the only American family in the whole place! We had a Marina View Suite, and the location was incredible - right on the sand, looking out at the sailboat marina.

Food is so-so. But once you figure out where the good salsas are, every meal can be good.

I had booked a room and was looking for something closer to the beach was offered the help since before I got there by Kelly she was exceptionally awesome and the bus boy Kevin was amazing he made our stay even ever we didn't want to leave!Everyone was so nice with kindly manners and kept the place looking nice and sharp.Will be back soon and we will recommend this place to anyone traveling to Cancun!!

The location is kinda far from everything else.In my opinion you guys should have transportation to and from the airport because taxi prices are WOW outrageously expensive.

The water park is great for kids! The food was also really nice and plentiful, especially their ceviche. The beach is lovely, the staff are friendly, it’s perfect for a few days with kids. I’d definitely recommend, especially if you want to have more of a Mexican stay in Cancun compared to the hotel zone area - most of the guests were Mexican so it felt like you were in Mexico rather than just any kind of hotel with international tourists.

It took us a few nights to get a safe in our room which was a bit of a pain as we’re travelling and working so we had laptops etc as well as passports, but it was sorted in the end!

For the price it was amazing. I really like how the beach isn’t on the hotel zone so it’s not busy. The water park was fun with my family and we also really enjoyed the basketball court. The staff were all so nice and accommodating. The drinks got us drunkkkkkk. I loved the beds on the beach aswelll

The shower didn’t run clean water, the water came out blackish/brown. We had to pay extra for premium drinks such as don julio, Malibu and absolute vodka which was annoying but i understand it is a 3 star hotel. The a/c caused the room to stink. The food was horrible didn’t enjoy any of it.

The site as a whole was amazing. There were lots of things on offer and the staff were very friendly and accommodating

The quality of some of the foods was not amazing. For example the pasta served in the main dining facility lacked flavour, however this is completely different for the included specialty restaurants which were incredible.

The receptionist Kelly was really welcoming and friendly. The Michael Jackson show was cool. Our 2 year old daughter had a great time dancing along. The beach is great. The pool is ideal for toddlers. The water park was also great for our 2 year old although older kids probably get more out of it.

There wasn't a coffee shop. The coffee in the restaurant was fine, but it'd be great if they offered espressos or iced coffees. Somewhere that opens early in the morning to offer these kinds of drinks.

everything even smells very well after room cleaning service. Administration staff works very good -fast, responsive and friendly Guys and girls from animation are awesome Food is good, people in the restraunt are supportive and nice

Hotel is much older than it looks from the pictures, looks like pictures made at least 15 years ago Safeguard near the pool constantly whistles making everyone nervous. Everyine looks one on another trying to understand whats wrong and who is guilty this time (luckily animation guys trying to overcome those incidents:-) The strongest minus is that there is no opportunity to pour some water /coffee/juicy by yourself in the restraunt so you need to wait (staff is constantly runing between the customers - but they dont have enough time so eberyone is waiting) . putting water and coffee jugs somewhere for selfservice could solve lot of troubles

The pool, the staff

The rooms, they were old dated, not 100% clean, the bathroom is super small, the wifi didn't work properly, the tv was locked so guest cannot watch netflix. The restaurants don't have variety, and they close, so if it is all inclusive you should ve able to eat when you are hungry, if you are late then you sleep hungry.

The Staff was exceptional, especially the manager. The view was spectacular and very relaxing. I can't forget the food was delicious. Oh and there's people on site to book wonderful excursions.

The water park wasn't open and we were there a week and never experienced it. That is why we chose the resort.

Most of the staff were friendly,

the location is bad, wished there wud have been more entertainment or something specially on the evenings.