Beautiful resort. Areas for quiet for adults only as well as areas for families w kids. The Cenote was beautiful. Our daughter was married at the Cenote and had a fabulous reception on the Royal Elite Hotel roof that overlooks the ocean...stunning!

Check in lines standing for hours .. Need more staff Had to figure out scheduling for restaurants and bars...at times it was frustrating not being able to get a drink or to sit down and eat

The location is super fun. It’s in the jungle and on the beach. Lots of paths you can bike on, some small Mayan ruins, pools and some fun water slides. The staff are all very friendly. Lots of guests from Canada, France, and USA. Our room was nice and comfortable and there’s water dispensers in the room. They all have patios or balconies. We really enjoyed the fire show and the cenote show.

Hand washing at the buffets is non existent!! Seriously, bring your own hand sanitizer because that many people touching the same utensils is just gross. So that part freaked me out. Getting a spot in the sit down restaurants is difficult. You have to sign up at mid night for the next days reservation. However, you don’t need a reservation for the Brazilian restaurant for breakfast or lunch and that was nice.

I really liked the closeness to the jungle and the unique layout with cenotes, pools, numerous water slides & beach all available. It was easy to get around once you got familiar with signage placed in several spots. The pools were large and the swim-up bar was a hit with the kids & adults. We saw animals & birds daily, and the zoo was also a place of interest. We never left the resort area other than beach walks. The Japanese & Italian restaurant were awesome and we booked them first, the buffet had excellent choices as well. The jacuzzi tub in room was also a hit! Our group didn’t mind the rocky beach and built dams in the sand.

I wish the shows & dinner reservations could be earlier as it’s hard to keep everyone up after long days playing in the water! Our grandkids were super excited for shows but fell asleep and missed some of the excitement! It would be great if there was away to keep the animals out of the people food, but imagine that’s a challenge.

The wildlife is amazing!!! 😍 The grounds are beautiful and well kept. The beach is a bit rocky but beautiful still. A lot of action and different things going on at all times. Fun place to stay!!

The sit down restaurants were not the best. But, the buffet style restaurants made up for it, you could always find something great there!

The Waterpark definetely is incredible, as well as the jungle feeling that you can live at your stay. all the animals that you can see is amazing. You should be sure to find a way to isolate the doors completely, as we had en encounter with a giant spider and cockroach in the room. The room was nice and comfortable. The food was always good, but the personal does not seem very motivated or friendly. Please also do something to save your beach, we were not able to get into the water because of the dirt.

Large area, many animals, which is fun for kids. We spent all 7 days inside the hotel, walking 15000+ steps each day. There are many things to do in the hotel, which is very good. Night shows are good, but two of them were boring. Considering how much we paid, it was a very good value for money.

Loooong lines, that’s true. Beach is not perfect. You need shoes to enter the water. Food is not best. It’s okeyish, but in other places in Cancun it was better. Water in pools is not very clean. Water slides are somewhat old, but fun. Don’t have too luxury expectations.

Pretty rooms. Staff kept everything clean. Great options for the family for things to do!

Hard to get directions and consistent information from staff. Only one place open for late night food. Only options at pools is hamburgers and hot dogs. Had to stay up till 12am for dinner reservations and we like to get to bed early so that was a bummer. Beach was rocky but the kids enjoyed playing in it and finding shells.

I loved the eco friendly aspects of the resort. Very limited waste, the cups you receive were reusable with lots of buckets to return them to through out the resort. I liked there were options to compost next to the trash cans. Although i would recommend more recycling bins for the cans complimentary to our rooms.

Our bathroom shower had no knob to go back and forth from the rainfall shower head to the hand held shower head. When we arrived our shower heads were both going but very weak and we told the cleaning lady and she fixed it but the knob came off. We told the staff multiple times but it never got fixed. Still enjoyed the rainfall shower.

The Lush surroundings of the jungle, while having the beautiful breeze and beach of the ocean. The wildlife is there but the staff knows how deter them from interacting too much The bell men were fabulous....they just made life so much easier w all of our luggage and needs.

At times it was difficult to find a different place to eat other than the buffet. At times it was difficult to find a place to get drinks or food. It was available but you might have to walk quite a ways to get it. Just having cooled water stations or drink or snack stations/carts would be fabulous.... Lastly the checkin process for families was incredibly long lines. The resort should have the check in desk fully staffed. 1.5-3 hours just to check in is awful and hot!

We stayed for only 3.5 days in January 2024 spending all time at the resort. We are two 30 year olds without children. Our main reason for going here was the wildlife and jungle setting with on-site activities. Overall we had a very positive experience of the resort. We stayed in a Signature Eco Superior room, non-RE and non-Select club. Beautiful, new and spacious room. Great bed and shower. We loved the water dispenser and there were always fresh towels. Unnecessarily large TV. Lovely terrace in the shades surrounded by trees for having a drink or snack. We were next to the deer pen under construction but this did not bother us. For checking-in we were helped pretty much instantaneously and transported to our room by golf cart. We managed to get a reservation for El Templo and the others days we had food at the international and Mexican buffets as well as lunch at the Brazilian. There is abundant food and it is quite diverse, it should be possible to eat something else every day. Personally I liked the fruits and desserts best. I do agree with a lot of reasonable reviewers on the web that the food in general is not distasteful but there is something bland about it? Please note we have frequented street food markets in China, Sri Lanka and Suriname and are not picky eaters. I can fully understand you would eat some days outside of the resort if you're staying here for two weeks or longer. As a side note we never waited more than five minutes for any drink or buffet. We ordered room service a single time for a club sandwich which was delicious. The cocktail experience was hit or miss, I loved the Riviera Maya and Dirty Monkey, but with my last drink I felt like just eating ice cubes with no flavour. All staff we met were super friendly and helpful. Amazing jungle setting with several cenotes, lush trees and flowers and a hanging bridge. As a bonus there are pretty Maya ruins.

If we would have to name some nuisances, this would mainly concern other guests feeding the animals when explicitly told not to do so, smoking in places where it was explicitly signposted not to do so, and finding towel-reserved loungers which were left unattended for at least several hours.