While planning a winter escape, I focused more on the type of resort rather than location or beach. I wanted to feel pampered, zen and with nature. I had stayed at Viceroy hotels in the US before and always had a good experience, so I was happy to find this one with only 40 or so rooms and the type of setting I was seeking. The care the staff took was unparalleled to any other experience we’ve had. They looked after us, brought us treats, knew our preferences and were always so accommodating. The massage was the best we ever experienced. The vibe of the common areas is low key; no loud music or obnoxious behavior, the food was excellent. The suites are so different from your average resort, the bed was huge and comfortable, each room has an outdoor shower and plunge pool. The rain head showers were a delight with excellent pressure. I can’t say enough about this wonderful place (obviously). If you’re seeking an out-of-the-ordinary adult experience to relax and be pampered, this is the place.

It’s the jungle, so be warned of the possibility of little critters

Location is stunning, the jungle atmosphere really unique and relaxing. Quiet and feels very private, as there aren't a huge amount of people and you have plenty of space Rooms are luxurious, huge and comfortable. The private pool and outdoor showers are so luxuriant and incredible to have in the room. Staff amazingly attentive and provide fantastic small touches (a specific course was made, off menu, for me one dinner as there was a particular ingredient I wanted to try). Gym is excellent and free cold filtered water provided in there. Spa is available to book on request with a free steam room and heated pool (treatments are extras). There's a great on site pool. There's 2 choices of restaurant with reasonably varied menu options (more casual and a high end dining options) and regular "theme nights" e.g pizza and pasta, mexican night, steak night (these are geared to American tastes to a degree). Breakfast is good and the location of the breakfast dining tables is beautiful. Walking around the site is simple. The hotel is able to arrange taxis if you need to get anywhere (i.e we got a taxi arranged to Puerto Aventuras for around $75 return) and you can make it to Playa Del Carmen for c. $20-25 each way

More casual dining options would be nice but there is a beach club a short walk down the beach which provides an alternative for lunch or early dinner. On top amenities, i.e mini bar are on expensive side

The breakfasts were good and, as long as it was not raining, the site was perfect. However, the indoors venue was claustrophobic, cold and dimly lit

As it was frequently cold, there should be some sort of heating in the bedroom and bathroom which would also help to deal with the feeling of damp and cold damp towels. The lighting in the bedroom was poor and, in the bathroom, abysmal. The water pressure in the shower was totally inadequate. Its controls were unfathomable to start with and something needs to be done to stop the cold water running rather hot for some time.

Loved the small intimate feel of the resort (only 41 rooms). We felt like we had the resort to ourself and were treated that way. Staff welcomed us by name the first morning we arrived at breakfast. The service was impeccable! From cold towels on the beach to anniversary rose petals and dessert to remembering our favorite drinks to surprising chef treats and “drink of the day” brought right to your beach/pool chair. Willie was our favorite beach/pool sever and knew what we wanted before we even asked! Our room and back porch with pool was as big as our house back home! Felt like we were in the middle of a jungle. The landscaping is natural and large tropical trees provided complete privacy on our back porch and outdoor shower.

We really enjoyed the quiet evenings, but next time we would like a little more entertainment after dinner. Perhaps a short fire show on the beach or quiet music played during dinner. They did have a small band perform during dinner around the pool and that was nice.

We loved the jungle walking path and feeling like we were in a jungle. We loved the outdoor shower and the plunge pool. We loved the welcome we received with little extras! The service details were spectacular! Staff did everything to make sure we were comfortable and relaxed. We visited the spa facilities as well and enjoyed that! It never felt crowded and the animals we saw were a highlight as well!

The price of our room per night was A LOT! I think if I were to pay that much again I would expect a bigger room or a loft to separate beds from next to each other.

The resort is beautiful. After having staying in Playa a few other times, I loved how quiet this location was. Our villa was completely private, and we were able to enjoy some peace together without interruption from staff, other guests, and more. Everything was comfortable, and built in harmony with the jungle. We saw monkeys and macaws from our plunge pool. The soaps they give you are incredible. The spa was beyond impressive, and I had probably one of the best massages I've ever experienced there. The facilities, food, and experience was top notch.

I think this was just a genuine mistake, but upon checkout we were charged for a bottle of tequila from the mini bar for like $220 USD. My partner and I don't drink, so we knew that wasn't us. When we brought it up, they promptly removed the charge. Just be sure to check your bill! I also felt like the transportation that the resort organized for us was a little over priced. $300 RT to the airport, $80 RT into Playa and that's before tips. It was great service, but a feature that would completely enhance the experience would be like a complimentary service transport into Playa considering that the resort is not within walking distance of the city. We also got eaten alive by Mosquitos, but I won't blame the resort for that! They equipped us with spray and other repellent!

This is one of the loveliest hotels you will find. The staff are absolutely fantastic and the food was exceptional. We have been lucky enough to stay in 5 star hotels around the world and this one is definitely up there. A couple of small points - the electrics and plumbing in the rooms are a bit dated and they should invest in a decent coffee machine. These are small things in an otherwise wonderful experience. The staff and the food and incredible.

Stunning villa

this place is outstanding. even if they charge 2000usd a night is totally worth it. all Riviera maya have this ridiculous prices, but this place is totally worth it. you have an amazing menu available all day. the drinks are make from scratch, the staff is constantly looking up to you. the room have a lot of wonderful details, from the outside shower, to the full mini bar.

leave this place was the worst part 😅

The whole place is beautiful. The staff are exceptional,

The lighting system and lighting in the bedroom is not good. The bathroom lighting is abysmal. Whoever buys fruit and vegetables needs to learn the difference between poor quality and the best available.