The location is awesome, close to everything. The staff was very accommodating with our requests ( handicapped father) prior to arrival. Room and location they couldn't confirm prior to our arrival but said they would . do their best. They accommodated all my father's needs and more, which we appreciated. We've stayed at their sister hotel Corales a few time but came here this time to make it easier on my father in this heat. The sister hotel is quite a walk to town. The views and pool are amazing.

Humm, well. The beds for us were very uncomfortable with lumpy pillows. Like other hotel in this area, they don't have anywhere to hang things like towels, bathing suits, etc. So we always bring a clothing line. The water pressure is low, but water is hot. The room is very basic but roomy. All said, we will return to the Hacienda because for us the likes outweigh the did- likes.

We came back after staying here for 5 nights earlier in December. We loved the location, in a smaller town where we could walk everywhere. The view from our window cannot be beat, I watched the sunrise every morning and the sunset every evening. On this second stay, we had a larger balcony, 2nd floor, and enjoyed that quite a bit. This room had a fridge while our first stay's room did not. We enjoyed being able to have cold beverages in our room. Again the room was large, comfortable, we had the balcony sliding door open all the time for fresh air, the beds were very comfy, and the bathroom was excellent. The hotel has a pot of coffee every morning in the lobby, for guests, and we enjoyed having that coffee in our room as the sun rose! We twice used taxis for long trips, once to Leona V. (town) to catch a bus, and once to the Cancun airport. The local taxi drivers were so excellent, reliable and friendly.

Fabulous location, on the beach front and towards the quiet southern end of the beach. Also close to everything you need in town. Large room with added bonus of a fridge. Comfortable bed. Amazing sea views from the balcony. Decent pool and good number of parasols and sunbeds by the pool and loads of these on the beach.

Often there was no hot water, but a cool shower is refreshing.

The location of the hotel was perfect for us. Directly on the beach, the last hotel on the south part of Puerto Morelos and as we understand run and owned by Mexicans which is appreciated. Across the street you'll find the large supermarket. Breakfast not included, you can choose between eating at the outsourced restaurant with lovely view or as we did at some times, buy from supermarket and had picnic on the beach. We stayed in a room with balcony which was preferable instead of the terrace ones. The hotel and the rooms are a little bit dated and with a small maintenance the hotel could be perfect, like make sure doors are safe, furniture mended, some different pillows etc. Overall, the hotel is a little bit pricy, but if you'd like to stay beachfront this alternative is super. During our visit it was windy, seagrass coming in but they (Village of Puerto Morelos) kept the beach very clean and made the best effort. Puerto Morelos was our first visit during our 12 nights in Mexico at four different destinations and we always found it as the best destination overall (Tulum, Holbox, Cancun city ). Our impression of Puerto Morelos is that you are enjoying the soft village life together and not excluding locals as in many other large destinations as Cancun hotelarea etc.

The location was excellent for both the beach and access to restaurants, shops, etc. There was a super market across the street that came in handy. The staff was especially helpful, especially when we needed to change rooms.

On our first night, our room was located across the street from a club with very loud music that lasted until 3 am. Fortunately, we were able to change our room to a more quiet part of the building, thanks to the supportive staff.

The location is amazing & there isn’t another hotel I’d rather stay at in Puerto Morales. None is so situated in the very town centre & on the very non-busy, beautiful beach as this hotel. The beach access is wonderful with chairs and beds for free use as a guest right at water’s edge among palm trees. The color of water here is marvelous and all the moored boats bobbing adds to the total charm. puerto Morales itself is very yuppy and clearly has a lot of money put into the town - cobblestone streets, very extensive fancy town square, pier you can walk out on, vegan restaurants, bookstore with mostly English books, Starbucks, and a whole lot of what seemed to be semi-permanent or permanent white American population, both in their 30s/40s and retirees. That wasn‘t what I was expecting of Puerto Morales and not my favorite on a trip, but some people ill at ease with Mexico may really find comfort in this town. It is very cute and feels like a small retiree town in California or Florida. The hotel though, especially the lobby and restaurant feel they precede all of this and are traditional and old Mexico - very cool place.

Breakfast not included, but there is a very good breakfast menu available in the restaurant tied to the hotel. High end views and high end prices, for typical Mexico food prices that is. The doors for our room were loose / outdated maybe from being so very near to the ocean. Not a big deal at all. We soon realized we felt very safe in Puerto Morales, but the door to the oceanside balcony did not quite seal when it shut and same for the door to exit the room to the streetside. Both seemed to lock just fine though. Beds were hard for our preference.

Comfortable, spacious room, balcony with nice view. Nice swimming pool, beach chairs available for guests for free. Helpful and pleasant staff. Big, closed parking available for guests. Many nice restaurants around.

Opposite to the hotel there is an awful karaoke bar where drunk people scream (because it's not singing! ) until early morning. It was a terrible experience, both nights. Nevertheless the hotel has nothing to do with it. But what the hotel can infuence is the room door condition - it was nearly broken, I had to be careful when opening it not to brake out the lock. It didn't make me feel safe.

We are scuba divers and their is an excellent dive ship attached to the hotel, "OM Delfin". The guest rooms are large, two double beds, and cleaned daily. There is was a safe. Air Conditioning worked well. Nice large shower. The pool and beach areas are great! There are lounge chairs available at both pool and beach areas. Beach towels are provided for the week (but must leave a deposit, the deposit is refunded when you return the towels). Staff superb! There is a restaurant beside the hotel, Muelle Once, Outstanding food! In short walking distance to a large grocery store, pharmacy, little souvenir shops, money exchange, the town square, many small restaurants in the area. Everything is here!

The TV's are on the smaller side so from the bed is bit hard to see well. There is also a dance place (or bar) across the street and that can get noisy late at night (so take ear plugs if this would bother you). I was usually so tired at night I'd doze off anyhow so it does not deter my feelings about this property. No refrigerator in the room.

Loved it was on the beach, resturant was amazing, loved the shops that were close. The shower was great and big. We stayed for 2 nights because it was a mini getaway. The pool was nice. Room had lots of space. Great for what we needed for the 2 nights.

Room seemed a little outdated. Our bathroom sink was rusted, and almost looked like it could fall at any moment. Towels had rust marks on them too, but nothing horrible.

Location, perfect. Couldn't get any better.

Shower sucked. It literally dribbled water. It couldn't even penetrate my hair. It had hot water. The soap dispenser in the shower didn't work. I had to open the top piece and stick my hand inside of it. A few hooks for towels in the bathroom would have been good.