The location is very good. Room service was tasty as well. Our shower door wouldn’t completely shut so it would get our bath mat very wet and that wasn’t very comfortable. Also, our plane arrived 1am and before departing I received the message that if we got there after 2:30am our reservation would get cancelled?! That was disappointing, fortunately we made it in time but does that mean that if there had been a delay we would’ve lost the reservation?! Receiving that message made me lower the score from 10 to 8.

This hotel was a pleasant surprise! It had like an abandoned feel so I felt like I was in a movie or something. The hotel is very pretty when you walk in, the staff are super nice and they have a restaurant, a coffee shop that serves Starbucks drinks, a nice pool, a spa, a rooftop area. I really was surprised because it looked like a small hotel but it wasn’t! Our room was so comfortable, the bed was amazing which was exactly what we needed. They greeted us with some towel swans, rose petals, and a delicious chocolate and raspberry mousse as they knew we were honeymooners. The hotel was quiet and lovely. We would definitely stay there again.

I love walking so to me the hotel wasn’t far but compared to others where we have stayed it is a little far from Paseo Montejo and downtown. Other than that, it’s perfect!

The hotel is beautiful and the staff is very kind. The locatios is perfect The food was good and not so expensive They send the invoice very quickly

The maid forgot to clean my room The water presure was broken and the shower wasn't so good. They had some plumb problems. The waitress ask me to pay the tip in cash because the hotel never gives it to the staff.

Very lovely lobby and entrance. Nice restaurant. Excellent food.

The service was slightly inattentive. The air condition wasn’t functioning well. Had to be changed to another room. The first room had a tub much too difficult for my elderly mother to climb into.

The staff was amazing, very helpful and polite. We had to extend our stay two times and the front desk staff (specially Julianna) was patient and gave us the flexibility to confirm our stay extension to the last minute. The rooms are comfortable, clean and have toiletries. We had breakfast at Wyndham Merida restaurant ant it was delicious. Added bonus: there is a Starbucks inside. The hotel is a renovated old masion so it is beautiful. The location was excellent, only a few minutes from Centro Historico and Paseo Montejo. I would go back to this hotel.

A well repurposed casona into a hotel. Rooms are spacious and clean. The location is great and service was good. Breakfast at the restaurant and the cafe are excellent.

All good.

The rooms are spacious and the staff is amazing. Starbucks on-site but doesn’t have all drink selections but I didn’t mind because they have a few of the drinks I love.

The room I got this night had an old smell to it. But that didn’t stop me from rebooking with them a few days later. Because they fixed the issue.

Cozy

Price of the breakfast buffet is not worth it

Comfortable room but no minibar - totally needed in such a warm spot. Friendly staff who let us check in early.

no minibar, some fungi in shower.

The staff are wonderful and they have Starbucks coffee onsite. The rooms are really spacious. The air conditioning perfect. Location is good.

TV didn’t work so they changed my room.