I did get this accommodation at a special price, which certainly made it value for money, and I'm not sure about the full price. The Palais' position in the Medina, quite close to the Blue Gate, made for an excellent location, although not so easy to find in the first instance. The room was large and the bed to my liking. I was very comfortable. The pool was a wonderful place to pass a couple of hours in the heat of the afternoon. It was calm and quiet, a place of real respite after spending the morning exploring the Medina and some of the more important sites. The staff were lovely, kind and helpful, and the food was generally good.

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This hotel was a life saver. We arrived in Fes when Morocco was having a major heatwave. Palais Shazam was a beautiful oasis. The staff are really sweet and helpful. We ate every night at the restaurant and food was good and reasonable priced. The room and bathroom were big and aircon worked well. Breakfast was good, and the location is amazing, right in the medina but backs onto a car park, so very easy to get to from the car park. The taxi dropped us outside the car park and 2 minutes later we were at Palais Shazam.

Nothing.

The staff was 5 stars. And I rarely give 5 stars to anything. The riad has also a perfect location, with an exit right to a large parking and another straight to the heart of the medina. The terrace and the pool are the perfect refuge to relax or to entertain the kids after walking around in the bustling medina. The riad also works as a restaurant so it's a very nice choice to have some (or all) of your meals.

The only thing that I can complain about is that the curtains allowed for too much light to enter the rooms right after sunset. The bathroom was perhaps a little too tight for a couple, even if I understand that cosy house divisions are part of the charm of a riad. The breakfast was quite good but I missed some kind of meat, like ham or sausages.

Amazing staff firstly. Ibrahim spent time during our arrival and provided first class information and a detailed map of the Fes medina. His knowledge is invaluable and will make the visit a success. Moroccan breakfast was served by the pool. Music played around the pool during the day which was great. There is a car park 'next door' to the hotel (40MAD per day) but we parked literally outside the rear door to the hotel, so if you are arriving by car, this hotel is an excellent choice. Leave the hotel via the 'other' door and you are in the heart of the medina, so the location is really, really good.

Aircon wasn't super cold in the bedroom, but it was ok.

Superb staff - Hassan & Ibrahim were really nice and told us all of the sights. They also organised a taxi for us to the bus station and a guide for the medino tour. Superb location - one side of the hotel is onto the outside of the medina, so your taxi driver can drop you really close, whereas the other side of the hotel walks straight onto the main medina, meaning you get the best of both worlds. Superb stay - the room was really big and nice ano cold which was great for the August heat. The pool area and restaurant was also really nice. The breakfast was also one of the best we've had in Morocco, really varied so there is something for everyone. Definitely recommend this hotel.

We had an amazing time at Palais Shazam Spa. The location is perfect – right on the edge of the medina, so you’re close to everything without being in the middle of the hustle and bustle. It’s just a 5-minute walk to the Blue Gate, one of the main entrances to the old city. The staff (Ibrahim & Mohammed) were incredibly friendly and helpful, always ready with advice or assistance. Our room was spacious, clean, and very comfortable – a great place to relax after a full day exploring Fes. All in all, a fantastic place to stay – highly recommended!

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Amazing riad with a beautiful, well-decorated courtyard and a refreshing pool. The location was close to a car park and made it easy to find as well as being close to the main medina street and all the attractions. Breakfast was provided fresh daily. The food and drinks available for lunches and dinners were tasty and good value for money. The hammam and the spa are a great addition to the place and nice to have after a long day of walking around the city. What makes this place even more special is the staff who helped us when we had an issue with our room, were always available to chat, provide tips, and book any restaurants for meals. Special thanks to Mohammed, Hassan, and Hamid, who were exceptional and made our stay in Fez better than expected. Would highly recommend it to anyone visiting Fez.

Some of the rooms were dated, including furniture, mattresses, and bathroom, but when talking to the staff, they explained they are in the process of renovating the rooms and have already renovated some recently, which looked stunning. I am sure this place will become even better soon.

The location was fabulous. Right in the heart of the medina. The staff were available to answer any questions by message (pre arrival) and face to face after arrival, and nothing was too much trouble for them. Hassan and Hamid were brilliant and made us feel so comfortable. In fact ALL of the personel were amazing. The room was so comfortable and the air conditioning was amazing. We were so glad to have the use of the swimming pool and loungers as the weather was so warm. Breakfast was perfect with such food. We will return.

Everything was amazing!

Beautiful and comfortable place, the staff has been super friendly and it was a pleasure to chat with them. Everything was perfect from top to bottom! The location is great, just a couple minutes walk from the parking lot (there's also a direct door to the parking but we still went through the medina). It's very convenient to be close to the east entrance to the medina, as it's also where shops and restaurants are opened the whole evening, when downtown starts closing.

The riad's garden and entrance were beautifully designed in a traditional style, offering a peaceful spot to relax for hours. We booked a triple room, which was of average size, though the bedroom area felt a bit small (not a major issue). While the hotel had an older charm, it was lovely overall, and the staff were friendly and welcoming. By the way, the hotel is located near a parking area, which is why I chose it—so I wouldn’t spend hours searching for it in the streets of Fez Medina.

In rooms in Morocco, slippers are not provided (and the ones that were provided had been used). The bathroom was a bit old, but that wasn’t a big issue either.