The hotel and rooms are beautifully appointed. The staff is extraordinarily helpful. The inclusion of a tasty breakfast made for a fast start to the day. Short cab ride to the medina. Easy walking distance to many restaurants, shops, galleries and the Majorelle Gardens, Berber Arts and YSL Museums.

The pool is in the dining room - one needs to walk through the dining room in swim attire, and poolside chaises are removed and replaced with tables and chairs mid afternoon to prep for dinner. Sitting poolside to read is not an option.

Location

We had a fire hazard during our stay . We noticed smoke coming out of one of the floors at 3am and it was getting into other rooms through the vents. The hotel staff wasnt trained well enough to handle the situation. When one of my friends started shouting ""FIRE!! FIRE"" to warn people the hotel staff asked him to be quiet because he may wake people up from their sleep, 😀 which was exactly the point as it was a very dangerous situation. Eventually the situation was handled and the people were asked to evacuate but I wish the hotel staff had handled this situation better.

After staying in the Medina, we decided to spend couple of nights in the new district. This hotel seemed to offer nice rooms, in a convenient location at a good price and so it was. The staff there is amazing: when we first arrived the guy at the reception was very welcoming and he also offered us an upgrade and let us stay in the Suite even though we had booked a normal room and this was obviously very much appreciated. The next day we met Marwa (hope this is how you write it) and she is just the kindest girl, caring and smiley. She booked us a taxy to the airport, printed us our flight tickets because in Marocco is still recommended to have them physically and made sure that the kitchen would prepare a take away breakfast for us as we had to leave the hotel prior to when they officially start serving breakfast which was just the bee's knees. The hotel was nice, clean with a nice terrace and restaurant but the staff is what made the difference for us. Thank you!

Everything was fine

Compact room but everything I needed with the bonus of a sunny balcony . Lots of restaurants, modern shops and cafes in area. Felt safe walking around. Great Tapas restaurant on ground floor. Helpful reception staff

The breakfast.. An airline style tray of pre selected items that I didnt chose put in front of me. Pastries were stale. No menu/ choice. Pre mixed weak milky coffee , watery orange juice . No visible staff ( although plenty laughter and merriment from the kitchen area) I only went once choosing a great bakery down the road with fresh pastries and great coffee. - some areas of hotel dated decor

The placement of the hotel makes it an ideal destination for anybody who wants to experience the different parts of Marrakech. I managed to discover all of the city by foot and its proximity to the train station, jardin majorelle, and gueliz makes it perfect to go to especially during the fall and early spring season. The room was also really relaxing with great space, comfortable beds and a very cozy decor. Finally the staff was incredibly warm and welcoming across all the departments and id recommend this place to anybody.

Lovely staff, upgraded us for a higher room, which had bigger balcony with pool view so a bit quieter too (esp at night). It has a few restaurants, we liked the Tapas but didn't yet try the french one, which is supposed to be great, so will do that next time. The continental breakfast was ok but gets boring after a few days. Location is ok, Near to shops, bars & restaurants in a small but quite busy street in the new town, which is 30 min walk from old town (Medina).

It's good for the price but could just do with a facelift!

Great location near shops and restaurants taxis . very comfortable room with the balcony. Hotel restaurant is top class. helpful front desk reception manager Mr yonis guided and help me with my enquiries wich is very much appreciated. overall the staff were amazing compliments to the chef for Michelin star steak and other dishes during my stay . This hotel should be 5 stars for the excellent service. will be back.

parking is very limited outside the hotel however there is a car park 3 mins away at shopping mall .

The service was fantastic and Aras is an excellent employee. They were extremely attentive, the room is very beautiful. Very good conditions. A bit noisy due to the cafés around until 1am or 2am, but you can sleep. It's in a very popular area, probably one of the best in Marrakech. They were always very helpful whenever we needed anything, such as taxis, drinks, directions and so on. Aras was absolutely right when he said that we stayed in one of the best rooms, which faced the pool and really was much quieter than the rooms facing the main road. I recommend this hotel for the service and the welcome we received. We want to come back, for €5 we'll take a taxi to the Medina, which takes 7 minutes by car, while it's almost 45 minutes on foot. But in terms of safety and comfort I recommend the Hotel Le Caspien

A bit noisy due to the cafés around until 1am or 2am, but you can sleep. It's in a very popular area, probably one of the best in Marrakech.

I really liked the staff at the reception, Marua and Anas were great, so were the drivers and the location of the hotel. The room was very comfortable and with a nice balcony. The hotel has a very good restaurant where we eat many times. Congratulations to the chef! The breakfast could have more variety but overall it was a pleasant one week stay in Marrakech .

The waiters at both breakfast salon and restaurant were often in group chatting and ignored us.

the hotel is located in the modern part of the city, not far from La Medina. the room was clean and cosy and the beds comfortable. The entire staff was nice and professional. A special mention for Marwa, the receptionist, who was super friendly, kind and very helpful. Furthermore she speaks a very good English

the safe didn't work properly, the pool was basically useless and the pillows aren't as comfortable as the mattresses...