The building is absolutely beautiful and the staff are very helpful. The shower works perfectly and there was also a an AC for heating inside the room that kept us warm. Internet works perfectly as well.

All was excellent! Only the breakfast would be great if it could be served on time and maybe add some more variety or traditional options (maybe some cheese, eggs, honey..).

Absolutely enchanted by this hidden gem! The riad's meticulous restoration exudes romance in every detail. The staff's warmth and dedication added an extra layer of splendor to our stay. Nestled just within the Medina's walls, its accessibility by cab was a breeze, with an array of charming restaurants and attractions within walking distance. The value offered surpassed expectations. I'd eagerly choose this haven again and wholeheartedly recommend it to friends without a moment's hesitation.

The riad is truly beautiful with traditional tiled floors, Berber rugs, carved shutters and beautiful Moroccan stained glass lampshades. The rooms are large and comfortable. We had a family room which was perfect for travelling with two children. There is a small swimming pool which the kids enjoyed and places to relax and sunbathe. As soon as you step into the riad you leave the hustle and bustle of the Medina and souks behind. It's a haven of peace and tranquillity with birds singing in the courtyard.

It would have been nice to have a hamman/ massage at the riad. There was an offer of this but at another nearby riad.

Amazingly beautiful authentic Riad. With beautiful mint tea and sweets on arrival. Lovely room with a beautiful copper bathroom. Very romantic and well positioned on a stunning courtyard. Breakfast was great with a variety of local specialities fresh orange juice . Mint tea or coffee Our receptionist was so helpful in helping us send a carpet we bought home. My partner David had an Indiana Jones experience on the back of his motor bike with a five foot carpet. Thanks to the ladies that found the plastic to wrap it in. An amazing experience .

There was nothing we didn't like about the Riad it was all fantastic. We had a couple of experiences where we were asked for money for directions. So just be aware if you accept directions you will be expected to pay. Carry some low denomination notes in case . You can however always ring reception. To get about ensure you have roaming .

Absolutely lovely hotel. Looked exactly like the photos on Booking.com. A hidden gem from the streets. Everyone in the hotel would go out of their way to be super helpful and make sure your stay went smoothly. It is about 30 mins walk to the main square.

The only thing which we think the hotel could improve on is breakfast. Breakfast isn’t buffet or à la carte. You get a set of dishes brought to your table which you can’t pre-select. In our case we didn’t eat too much sweet dishes and didn’t have much of choice. We requested more savoury dishes but go the same set up everyday. This mostly means you get one savoury dish and two sweet dishes plus fruit. I think it would go a long way if guests were asks what they would prefer before hand - also avoids food to go to waste.

The staff in Palais Tinmel particularly Saied and Yesseen (not sure on spelling) were so very helpful, friendly and happy to chat to us and our sons. They were above and beyond what you would expect from hotel staff. Also the lovely smiley house keeper Loubne and the older gentleman who helped us find the cab driver we were meeting on the last day were such nice people. They could not have been nicer. The accommodation was lovely too. A beautiful place. Breakfasts were good and we ate one evening meal there which was the best meal we had in the whole weeks stay in Marrakech. I cannot recomend this place highly enough. Thank you Palais Tinmel, you gave us a perfect week and you were a sanctuary to return to every evening from the busy Medina. Laura, Marcus, Barney and Oscar.

Nothing

Beautiful riad with terrific staff, pleasant breakfasts served in the stunning courtyards.

20-30 minute walk into main area which meant negotiating the maze of streets that felt a little threatening at night, as not only are you dodging the countless motorbikes zooming past with no consideration for pedestrians, you’re also fending off self proclaimed ‘guides’ who claim to want to make sure you’re safe (despite not requiring their services) and then getting angry when you don’t want to pay their sudden demand for compensation. This isn’t a fault of this stunning riad but the location meant that we met a few of these men. Make sure you know where you’re going and politely insist that you don’t need them! We learnt the hard way!

This Riad was absolutely amazing! The ambiance was stunning, with beautiful surroundings that made our stay truly special. The breakfast was delicious, and we were warmly welcomed with tasty cookies and tea upon arrival, which was such a thoughtful touch. Housni was an exceptional host—kind, attentive, and incredibly helpful. He went above and beyond to assist us, even helping us print our boarding passes. We also appreciated the time he took to share insights about Moroccan culture and offer fantastic recommendations on things to do. His hospitality truly elevated our experience. Highly recommended!

Beautiful hotel, the staff are very friendly and great hosts. Nadia was very professional and really liked now she managed the service at the restaurant. Ousman provided a great welcoming and advice. The staff in general are excellent.

Although in the Medina, it’s a small walk to get to the hotel location. Fine during the day, but made sure not to stay out too late (beyond 10 pm) as the walk home can feel a bit dodgy.

Beautiful interior and rooms for sleeping and common areas/lounge chairs. Super quiet at night to rest. Enjoyed the breakfast- would appreciate fruit in some form each day.

You must contact Palais Tinmel to have a taxi bring you to the correct and closest drop off location and then they will meet you & walk with you through the narrow walkways to the Palais Tinmel. We got a taxi who dropped us off furthest from the property and then we were harangued by a "tout" to walk us in to the accommodation which is illegal and he demanded $$.