It was so beautiful & perfect for my first trip to Morocco! I was a little uncertain because i’m someone who doesn’t like bed & breakfasts & will choose known hotel chains over boutique hotels. But I wanted to stay in the Medina & realized a riad would have so much more character. Wow, am I glad i changed from the original resort reservation i had. Everything was gorgeous & SO Marrakech & the staff & extra care was so lovely. I took SO many photos of my room & the common areas, it felt like a highlight of my sightseeing!! & all super comfortable. Will highly recommend to any friends/family.

Honestly i loved it all! But if anything that was less than perfect- The pool area was so small (as photos show & still nicer than many riads.) Still, on two days it was perfect for hour or so when i had it totally to myself. But it’s so small that even with only 2 other guests present & you won’t likely get a bed in the sun. Certainly not a deterrent & I found a little chair around the corner to catch brief sun. (& i moved to a large resort for last 2 days of my stay & with 3 pools & tons of chairs, it was SO crowded, I similarly couldn’t find any in the sun! So no reason to avoid, but just a reality. (& again, it was clean & someone even came to serve me a beverage which I didn’t expect).

Beautiful big riad, well located, impeccable wait staff. Special shoutout out to Mohammed at front of house who was super flexible and looked after all our requests with politeness and warmth

The manager Yolanda was quite difficult, inflexible and opaque. I had booked city tour through hotel since I wanted a vetted guide and manager explicitly said 3 monuments included in the confirmation email. but on day of tour guide informed us that the monument entry was excluded. It’s not so much about the price or bargaining as much as clarity of messaging. When I tried to address this lack of clarity on a call during the tour she hung up the phone on me mid sentence which was quite unexpected and unprecedented for the hospitality industry. We may not have hired a guide for 8 euros to walk through the medina if we knew all entries to monuments were separate

Our stay at the Riad was truly memorable! The location is fantastic—just a short walk to all the main attractions—while the traditional ambiance and attention to detail make it feel magical. Every corner is beautifully designed, making you stop and admire the surroundings. The staff are absolutely wonderful—always smiling, friendly, and eager to help with anything. It’s the little touches that really made us feel special: a fruit basket, fresh roses and candy, a warm bed with hot water bottles, impeccably clean rooms with a lovely scent, and everything arranged perfectly. Breakfast was delicious, and when we left, they even prepared a small gift and a snack for the journey. A standout moment was the thoughtful birthday surprise, complete with a cake, flowers, and the staff singing—it was such a heartwarming gesture! We also booked excursions through the Riad, which were well-organized. Our trip to Imlil was especially fantastic, thanks to our excellent guide, Hassan.

There were a few downsides. There was noticeable construction noise around the property, which was a bit disruptive. The hammam and massage experience was also underwhelming, especially considering the price (€110 per person). The hammam was warm rather than properly heated, and transitioning to the massage room was uncomfortable—we had to walk with wet hair and robes. The massage room itself was very cold, making it hard to relax, and afterward, I had to rush back to my room because I was freezing. Unfortunately, it didn’t feel like the luxurious and soothing experience we had hoped for.

We had a 5 day stay in Riad Kaiss and had a lovely break. The hotel organised transport from the airport, and as it was our first visit to Marrakech, it was reassuring that someone was there to meet us when dropped off by the taxi, as you need to walk to the hotel due to the location. From being met at the drop off, to the time we left, all the staff couldn't have been more friendly and helpful. Hamza & Osama looked after us each day with freshly prepared breakfasts. Muhammad looked after us as we left, making sure we had everything we needed for our onward travels. We didn't get the names of the others who interacted with us, but everyone was kind and pleasant. The hotel is a beautiful old building retaining many original features, yet providing high quality accommodation in an oasis of calm. The courtyard in the centre with its fountain and resident tortoises was a lovely place to sit and relax, or alternatively, you could go up onto the roof terraces or use the small pool.

A Wonderful Stay at Riad Kaiss – A True Moroccan Gem Choosing where to stay in Marrakech wasn’t easy with so many Riads available, but we’re so glad we picked Riad Kaiss. From start to finish, our stay was nothing short of exceptional. From the moment we arrived, everything was well-organized, including the airport transfer arranged by the Riad. We were warmly welcomed by Soufiane, the night receptionist, who greeted us with traditional mint tea and even offered us something to eat despite the late hour. His hospitality and stories about his Berber heritage made us feel at home immediately. What makes Riad Kaiss truly special is its breathtaking ambiance—courtyards filled with lush gardens and fountains, hidden staircases leading to the pool and terraces, and an overall sense of tranquility amidst the bustling Medina. The rooms are spacious, beautifully decorated in authentic Moroccan style, and feature hammam-inspired bathrooms. Breakfast was a highlight, served on the patio next to our room. We enjoyed fresh coffee, fruit, homemade jams, omelettes, traditional cakes, and delicious msemmen flatbread. A big thank you to Osama and Hamza for their kindness and excellent service. Evenings by the fireplace, with the warmth of golden flames, added to the charm of our stay. Yolanda, the manager, welcomed us with professionalism and helped us book an unforgettable hammam experience at Les Bains de l’Alhambra. Initially, we had booked a guide, but the brilliant receptionist Mohammed’s detailed explanations and recommendations gave us the confidence to explore Marrakech on our own. The location of the Riad is perfect—within walking distance of the city's main attractions, lively markets, and fantastic restaurants with rooftop terraces. Despite some rooftop renovation noise from a neighboring property, it didn’t take away from our wonderful experience.

"The location was perfect—just a short walk to all the shops and restaurants. Breakfast was incredible, and they always made sure we had something to eat before heading out for the day. Yolanda and her team were fantastic, answering all our questions and even booking reservations for nearby restaurants."

"This Riad is not directly accessible by taxi, so your driver will drop you off at a designated meeting point. From there, it’s about a 5–7 minute walk to the hotel. The good news is that the Riad will arrange for someone to escort you to and from the meeting point, ensuring you feel safe and comfortable."

Absolutely beautiful Riad. We were made to feel extremely welcome. The staff were all exceptional and we will definitely return. The breakfast was delicious and expertly served by our waiter who went out of his way to anticipate our needs and provided exceptional service. We had a meal in the Riad upon arrival which was also fantastic. I would not hesitate to recommend this place and indeed I am trying to persuade my female friends that this would be a fantastic place for city break the next time we want to travel. I did not feel unsafe walking around the back streets and indeed the locals in the Main Street were friendly and welcoming and all very helpful if we looked a little lost on the first day. The only thing I would have liked would have been an electric kettle in my room but that is because I’m an English lady who loves to drink tea immediately upon waking however the fantastic staff were always on hand to bring a pot of hot water or mint tea up to our room which was very much appreciated by us both. The reception staff were very helpful in booking us a local tour guide who helped us to get our bearings and was extremely informative when it came to understanding the history of Marrakech. Another highlight was experiencing a private Hammam in the Hammam belonging to Riad Kaiss. I cannot recommend this experience enough, just wonderful.

Nothing .. this place is exceptional. The standards of cleanliness could not be surpassed and the Riad itself is exquisite. I genuinely cannot find anything negative to say.

Good location with beautiful rooms and lovely greenery in the courtyard. The highlight however was the staff. Everything you could think of was brilliantly organised and executed, too many names to not forget someone!

The only two things was that the rooms were a little cold and the location of our room was very noisy. The riad provided hot water bottles at night which was a wonderful treat for the cold as well as bedroom slippers on request. We were room #1 which was adjacent to the outside road and near to the reception and kitchen. As a result the noise levels from the reception (people checking in at night), the kitchen and the street with children playing (which is great btw) until 1am (not-so-great!) meant that it was difficult to sleep.

From the moment we arrived and were greeted by a traditional Moroccan welcome of mint tea and biscuits we knew we were going to enjoy our stay. The Riad is as beautiful and tranquil in real life as in the photos, if not more so. The staff were all extremely friendly and helpful and the breakfast was excellent. We stayed in January, when by Moroccan standards the weather is cool but for us was perfect - sunny and 25C during the day, cool but not chilly in the evening. That being said the staff were considerate enough to have placed hot water bottles in our bed before we returned in the evening to ensure we were comfortable - amazing! On our first night we have Tajines from the restaurant which were excellent. We found the Riad easily enough - on arrival the narrow streets of the old town can seem a bit daunting but once you orientate yourself are fine. We felt very safe and everyone we met, including all the street traders were super friendly. The main square is only a short walk away but you can also easily get taxis or be collected for tours etc at the nearby square - Place Mellah (aka Bab Mellah).

Nothing - it was perfect.

Our stay in Marrakech included three different riads, and I can confidently say that Riad Kaiss was the highlight. The customer service is exceptional, earning a perfect score of 10/10. The staff pays meticulous attention to every detail, always ready to assist with a warm smile. We felt truly pampered. The breakfast was phenomenal—definitely the best we've had. The setting is absolutely perfect; quiet and serene, we woke up each day to the delightful sound of birds chirping, as if straight out of a movie. Riad Kaiss offers an oasis of tranquility in an ideal location. We cannot recommend this place highly enough! Special thanks to Mohamed and his colleague who welcomed us so graciously on our first day. ---

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