Breakfast was great. Problem wass due to the influx of breakfast guest food was not up to standard as it run out and just got a few of the items on menu.

guest could have been asked the number of accompanying guest for breakfast as overcrowding could ruin the hotels reputation of the regular guest.

The breakfast is adequate but staff need to replenish cups / plates / hot water quicker

The pool bar area was not well staffed during quieter times to the point that I left the pool bar after waiting over 20 mins for someone to return so I could pay my bill.

It was very clean and the lication is very goid

The showers need work and they definately have to improve on the breakfast bacon. It was overdone every day for the whole 2 weeks. It was so greasy and hard and ineadible. The rest of the food was amazing

- food is delicious at the hotel restaurant - i like that the buffet breakfast has a lot of options, and breakfast time is until 11 am - location is very accessible and just near SM city Iloilo and other restaurants and transportation terminals - staff is helpful and polite (though i noticed they’re a bit understaffed when we were there probably due to holiday season) - not really an issue for me but front desk informed us that that our room is beside an area where restaurants and bars, so at night it tends to be noisy due to performing bands (if you're particular with quiet room area before midnight, good to request a room far from this side)

- basic in-room amenities - pipe in bathroom faucet was leaking in our room, but to be fair, staff tried to fix it - limited common facilities at the hotel

The staff were terrific. The local was great and the room was fantastic, with a great bathroom.

The only thing I was disappointed with was the cutlery. In such a quality hotel, I thought the cutlery was like 2 star, not 5 star. But it was only a small negative, as the breakfast was sensational, with plenty of variety.

Nice accommodation, great choice of food. Perfect located 1 minute walking from the SM mall, 5 minute taxi from MO2 bar, a great place to spend a night out. Specially on weekends when there's a nice live band.

Good location close to Mall and a refreshing 10 minute walk to Smallville. Our room was comfortable and clean, staff were friendly and breakfast was different every day.

Pool bar was quite small and closed at 11:30, not 12 as advertised.

We arrived at 12nn in the hotel and checked in. The reception did not have any issues of our early check in and in 5 minutes we were given our key card. The checkin process was smooth and fast. We were immediately assisted by the doorman when we alighted our car. The room was big and clean. The smell of the room was also good it smelled like fresh linens. The only drawback was the tiled floor. It released moisture when the aircon was cold. There is a pool in the roofdeck which was great since we travelled with my 3 year old daughter. The drinks were good I ordered cosmopolitan and it was one of the best cosmopolitan I had. We ordered food from the menu but it was not not great. It was not crispy but the serving was big. We didn't finish it because it didn't taste good. The buffet breakfast was great. There were a lot of options and bacon was refilled immediately. The location is very convenient, just a few steps away from SM iloilo all types of transportation is available. Overall, Zuri is the best hotel by far. We go to iloilo almost twice a year and I'm glad that I picked Zuri this time.

Bar chow

i like the pool area suitable for kids.

The hotel room i had has no Internet.So for 2days i've been using my own credit/data.Staff somehow are un helpful.I told them regarding the internet they didn't do anything to resolve it. i ask for house keeping to get my room clean but no one came. make sure to double check your bill before you leave or pay.esp if you book on line.They almost double charge me good thing i ask. receptionist are a bit too slow. but kudos to all the security guards they mostly nice and helpful.

cleanliness and some staff are accomodating and approachable.

the person whom i spoke when we are about to have our breakfast . the establishment should provide mask when guests forgot to bring it with them because when i ask her if they got some spare mask , she replied none and i have to go back to my room to get mine. it is a wrong answer! first time i encountered a hotel without any spare mask for the guests.