The staff was amazing and super accomodating, always polite and greeting us with a welcoming smile everytime we came back from somewhere. Awesome service even at reception, I made many calls and they were always quick to cover my enquiries and needs :)

Some mold in the showers, but I understand that is a hard thing to stay ontop of seeing as there are also many rooms that need cleaning. But it was only very tiny anyway, the rest was quite clean and they fold the bedsheets and change your towels everyday. Honestly, this one was out of the hotels control.. but there were some nights where other guests were really loud. They were laughing at 3AM and thudding around.

Excellent service at the reception. Very conveniently located with access to the mall. Love that they provide eco-friendly toothbrush.

I just expected a better breakfast buffet. I was surprised that it was at the basement and when I had my breakfast the food was already cold even though they were supposed to be warm considering there's food warmer. The chicken adobo looked like a bunch of leftovers to be honest. But the service was great, just wished there were better food choices.

Its proximity and location since its so close to the mall,

The showers in room 428 is just horid. only the normal shower works, but the rainfall shower is just depressing. The water does not flow into it. We stayed in on the 4th floor. Imagine the showers on the 5th , if the water pressure is not strong enough to reach the over head showers. They also dont have designated smoking area. So you gonna have to work to the mall area for designated smoking spot.

Smart for a hotel to be within the mall complex as it was easy to go around and get what you need. Rest is also easy to come by because of the good accommodation. The room is spacious, well-lit, and very conducive for resting. Had the best sleep of my life in weeks!

Informed late about the pet cleaning fee of 1k/night but it's all good as we were politely told about it. Wish this could be included in the booking details so it doesn't come as a surprise for the guests staying for the first time with pets.

Very nice, helpful and attentive staff , from doorman, concierge, to housekeeping. Clean sheets, comfortable bed, water supply, complete toiletries, accessible to mall, and free parking! To Adrian - housekeeper on 4th floor - best! Kim -concierge, best too!

I hope there is a microwave oven in each rooms and for Safety, there should be like a key card lock for elevator so not anyone can just go up to the hotel, only the people who are checked in can have the key to the elevator to go up.

Floor tiles were cracked becuz they were not originally glued down properly. Morning showers had no water pressure. Housekeeping does not clean shower (mold in tile grout). Also, needs light for bath mirror for shaving and / or makeup. Other than those issues it was ok but i dont think the room is worth ~$47 in Manila.

Accessible to shopping and restaurants. Affordable rto rrent. Have catholic Mass on Satuedays and Sundays. Very nice place.

In the room 415, the bathroom wall needs to be scrub because there are black grouts in between tiles. Was not able to use shampoo and body wash dispenser because nothing came out.

location and beds are comfortable

there are no bath rugs when you step out of the shower or hand towels to dry your hands You have to use the big bath towel there is a rubber mat for the shower but it was gross and dirty full of black mold

This is the longest stay I have had in a hotel (3 weeks) and the location is great as I do not need to go out to get food,grocery or even shopping.The hotel is right inside the Rob Magnolia premises where a connecting door goes through the mall directly.The staff was nice and courteous to accommodate my requests for change sheets,clean the bathroom and give me the extra two bottles of water everyday.

It could have been nice if there was a pool or a nice view deck .

The layout of the deluxe king room and the king bed and mattress and the air conditioner runs quite and cold. The staff was friendly and helpful.

The bathroom sink drained slowly and there was a unpleasant musty smell that I believe was coming from the slow draining bathroom sink.