a very convenient wellness area

It was very disappointing that the hotel applied a service charge at check-out. The hotel does not inform about this at the time of booking (at least in my case), which leads to an unpleasant surprise during check-out. For a hotel aspiring to be an exclusive establishment, such treatment of customers is inappropriate. The hotel argues that this charge replaces the traditional tipping system. However, I suspect that, in practice, the employees do not receive any of this payment, and it is merely a way for the hotel owners to generate additional revenue. Very poor and disappointing conduct.

A Hidden Gem in Tatranská Lomnica This hotel is a true delight — exceptionally clean, modern, and cozy, with an unbeatable location. I’ve stayed here multiple times, and each visit reaffirms my appreciation for the place. It feels less like a hotel and more like a museum or a palace, beautifully preserved and thoughtfully designed. The breakfasts are excellent, and in the evening, the on-site restaurant and bar provide the perfect setting to unwind. A stroll through the surrounding park, breathing in the fresh mountain air, completes the experience. Everything about this place is just right. Highly recommended.

This place is up there as one of the best 5* hotels I've stayed at. Amazing service and facilities Hotel is decorated like an art gallery, so many great paintings to admire Super friendly staff Great breakfast They take feedback positively

Only negative was that they did not inform guests of the 5% service charge added to the accomodation cost before a guest pays and books the room but after I showed them how they can add this information on booking.com, they've since updated this so that hopefully guests are aware of this in future before booking so they get give poor ratings of the hotel in future as some guests have done in the past.

Upon arrival we were welcomed by very friendly and professional staff. We had a tour around the hotel which has so much history and has over 600 painting displayed around the hotel. It has a beautiful character. We had breakfast and dinner at Sissi restaurant and the experience was great, great ambience and beautiful food presentation. I would recommend to offer more vegetarian options at dinner. Wellness was wonderful and felt very private. Location of the hotel is about 1-2min walking distance to the train station.

There was no kettle or coffee machine in the room. The comfort was compromised by really cheap and old pillows and duvets - simply not a five star level. QR codes next to paintings were not connected to any relevant information about paintings. We tried in different room but they simply don't work. AC in our room was not working properly, so ended up sleeping with open window. The prices of mini bar and restaurant are really steep. The fine dining area is open on the weekends which was a bit of let down as we stayed there during the week.

The hotel is great overall , food and drinks are fantastic, spa area is perfect for relax after hiking or skiing days, amazing breakfast

Unfortunately beds , mattresses and pillows are far from 5 star hotel quality , beds are small, mattress is very tough to lie on, pillows don’t give you a chance to lie in one comfy posture. I didn’t sleep well there on any night of the stay and was happy to finally go home to sleep

This hotel is in a great location… convenient to good food, things to do, and a grocery store. The staff is fantastic… could not have asked for more kind and helpful people. The breakfast is sensational.

The only problem was the temperature in the room… It was so hot in the afternoon and evening when the sun was out (even with the curtains fully closed).

Great location and hotel/facilities. Friendly staff. Really great wellness and great layout of the hotel in general. We loved the breakfast and had great dinners in their restaurant. The bar/bakery opposite the road is also really worth visiting.

AC is a bit difficult to manage and for the beds we needed a soft topper but after that was very comfy

An absolutely beautiful stay in Hotel Lomnica. My partner and I got a lovely room with a view on the iconic Tatra mountains. The staff of the hotel was helpful and fun, breakfast was delicious with a big selection of local bread, dairy products and cured meats. A fabulous touch was a private chef preparing fresh omelettes as you like it! Well done, guys! Will be back!

My only suggestion is that your wellness staff should become a little more attentive when it comes to going around and asking for drinks orders.

This is a superb hotel, a boutique establishment with a pleasant and welcoming atmosphere and truly 5-star services and staff attitude. A very pleasant guest experience. The restaurant also offers top quality service and culinary delight. Great wellness centre, not too big but offers everything you need. Minibus from hotel door to ski lift included. Well done and thank you!

The prices have risen substantially since our previous stay. Other than that, it is really difficult to find any negatives.

The staff was very kind, and the restaurant was amazing. It was indeed one of the best restaurant experiences I have ever had in Slovakia.

At the very least, each guest room should have a kettle, but at 5*, a small espresso machine would probably be an essential addition.