Rooms were excellent and very spacious. Food at the restaurant was delicious and reasonable priced. Always clean and friendly staff

Our flight was delayed by almost 15 hours as we were stranded in Amsterdam. Got to the hotel at 13:00 the following day to.advise out room was cancelled (hotel policy) as it was passed 12:00. Friends at the hotel had already made them aware of what had happened, and we had already paid our stay in full prior to arriving. I was not happy that this had happened considering we had paid, and we could not do anything about getting there before 12:00. I believe if you have not paid, this is a valid procedure, but not when the guest has paid for their stay in full before arriving. However, the staff were very accommodating and sorted us a new room very quickly, so thank you to the staff for their actions

A good standard hotel in the city center, breakfast was good, clean hotel, pleasant room and excellent service. The room was on a high floor with a beautiful view of the city center.

A major point of failure and a pity - in practice there is no air conditioning with which you can allow pleasant air in the room when the window is closed, which negatively affects the quality of sleep in a hot room without air. The hotel operates heating centrally and although there are thermostats for an individual direction in each room - it is not really possible to adjust the degree of coldness in the room. Opening a window is not an option due to the noise from the most central intersection in Warsaw.

Breakfast very extensive and good quality. This is a huge hotel with an extra overflow restaurant in the basement. At times this feels a bit like a cafeteria because of the number of people around you. But no complaints in general. The hotel is in a good location if you want to see both the historic parts of town as well as the more recent quarters. The hotel was clean and modern and the staff friendly and efficient.

The rooms are very small (refurbished communist boxes). Enough to sleep during a city trip but I would not want to spend the day here. The room felt badly isolated (cold as soon as the heating was switched of) and we sometimes felt the vibrations of trams passing by, even though this was not an issue during the night. For me the bed could have been a bit firmer. It felt comfy but became a hammock after a few hours. I really missed a closet with extra pillows and extra blankets. The duvet was very small for a man. I think this is something that should be improved. Apart from these minor issues, no complaints.

Lovely hotel very central

The air conditioning (non existent) it was way to warm 11th floor at the back of the hotel there was a disco going on until the early hours

Good hotel in a central location - NO AIRCONDITION !!

NO AIRCONDITION !!! A major point of failure and a pity - in practice there is no air conditioning with which you can allow pleasant air in the room when the window is closed, which negatively affects the quality of sleep in a hot room without air. The hotel operates heating centrally and although there are thermostats for an individual direction in each room - it is not really possible to adjust the degree of coldness in the room. Opening a window is not an option due to the noise from the most central intersection in Warsaw.

Nice hotel, amazing location. Overall the breakfast is good. The hotel is very inviting for children, there is an excellent play area. Our room had a free mini bar with drinks and sweets and it was refilled every day. The rooms are very clean and pleasant. We were in a junior suite, the room is very spacious

We booked a junior suite, unfortunately all rooms of this type are too close to the elevator and it is especially noisy in the morning. Another disadvantage, in breakfast if you arrive after 9:00 the special things of that day are not filled. It's a real shame because the meal is until 10:30 so there is enough time to fill everything.

Hotel very central - great location for transport. Restaurant offerings excellent. Room compact however very clean & well supplied with towels etc, and especially the Rituals products in the bathrooms, a lovely bonus.

No major negatives really apart from perhaps lift etiquette by other Polish staying in hotel (“inconvenience if we stopped lift to get on/off our floor”)- an extra hook on bathroom doors especially for double rooms (hanging 2 bath towels).Staff were very efficient however not overly “friendly” but we put that down to our Irish friendliness versus Polish (Balkan personality).

The hotel is in the center of the city, in front of the metro ( Centrum - M1). Near to everything you need, you have bars, shops, atm machines, restaurants and other places near to it. The view from the rooms is very nice, especially from high floors. The hotel team workers is very polite and always helped us. The hotel is very confortble for children. The food is excellent. Kasia, breakfast manager always helped my wife with gluten free food.

My wife eats gluten free. Although the team provided to her gluten free in a daily basis, it was better if there was a separated place in the dining room with more gluten free options instead of requesting every morning from the team. Today a lot of people eat gluten free and vegan food just due to a matter of health, not due to celiac or other issues so it is always good to have this as an option.

We stayed in the Novotel either side of a trip further east in Poland and it was a great base for both an overnight stay for an early start and then, latterly, a good place from which to explore the city. The staff were friendly and helpful and the rooms were well equipped, clean and comfortable. The breakfasts offered a broad choice of food so you could fill yourself up before a day’s work or, in our case, exploring of the city. We’d stay here again if visiting for 2 or 3 nights.

Some of the exchanges with the hotel before the trip were a little less helpful than I'd have liked - I suspect there may have been some confusion in translation.

Location is very very central, many nice restaurants and things to do around it; from here you can reach many attractions by foot. The room service is very quick and the dishes served are hot and delicious, and price is very good; check in and check out process are very efficient. The staff are very very friendly and helpful 24/7.

The facilities (room, lobby, lift) are outdated and I have seen more modern and fancy Novotels before. The parking entrance is not automatic, I had to ring the bell and had a talk before the barrier goes up (both for entry and exit) even though I had paid 130 PLN for a little more than 24h parking.