The hotel was really accommodating when we had to change our dates. The staff, when we arrived were excellent, easy check-in. Room was clean, great size with a lovely balcony (bonus round). Rooms were cleaned daily with fresh towels. Breakfast was very good, lots of fresh fruit, meats, cheeses, eggs. The location was perfect for a central point in Arouca, we were able to access the hiking points we wanted to get to. Would definitely recommend

There was nothing really I would change, based on the rates, this was excellent value for money

The location, the breakfast, and the overall facilities, starting from the parking to the restaurant, were excellent. I also loved the location—it was a quick walk away from the center of lovely Arouca. The Christmas decorations were pretty, too. It seemed to be a family business, which gave the location a cozier feeling.

Not that it was a huge turn-off (or even a small one), but labeling the available foods at breakfast would have been nice, as is usual in other hotels. There were some offerings which I have never seen before. Yes, this is the only (not so bad) thing I have to point out!

very friendly and helpful staff - they organised for us early breakfast every day, provided us with a kettle in the room; very good selection of fresh fruit for breakfast; comfortable beds; good shower; good location - within short walk from the center of Arouca

The hotel was in a great location just a short walk from the town centre. We had a good sized room with the added bonus of a nice sitting area which made everything more spacious. The breakfast was good quality with plenty of choice.

The hotel did feel slightly dated and lacked a bit of atmosphere/character but not enough to stop me staying there again.

good location, minutes' walk away from town centre own parking a big plus, as lots of visitors to convent rather basic breakfast but does the job great staff special thank you to the restaurant who crape me for a room with a balcony when window didn't open and delivered lunch to my room in matter of minutes

beds need an upgrade

Great location for Arouca GeoPark activities. Short drive to everything and short walk to center of Arouca for restaurants, cafés and groceries. Excellent buffet breakfast that also included scrambled eggs and bacon along with the customary cheese, meats, juice, cereal, etc. Basic clean, air conditioned hotel room.

Parking next to the hotel could be a challenge. May need to park somewhere along the adjacent street.

Easy to find, friendly greeting upon arrival by Nuno. Check in was easy, clean room, ac worked great, water pressure in shower great, nice breakfast included. Nuno also was extremely helpful in explaining directions and parking for local sites….. 516 Arouca Suspension Bridge was especially helpful. Nuno was outstanding, as was all the staff we encountered.

Private car park, location, comfy bed, silence room.

The TV in the room is outdated, too small and with poor image and sound quality. AC failed to produce cold and cool off the room, the room was too hot.

Very friendly staff, good location- walking distance to the town. Secure outdoor car park at the hotel. It’s 30 minutes drive to the Arouca bridge.

Purpose built hotel.

Location, price, cleanliness

The reception staff need to be trained to be a little bit more friendly. but this is something we feel generally when we visit tourist places. The staff is there to check your ID, give you the card and receive the payment. That's it. They don't ask if it was our first time in the city. They don't ask if we need anything else. If we'd like to book a tour or directions... nothing. It's very straight to the point, no feeling.