All staff were super friendly. The best we have experienced in Japan, from front desk, onsen to lounge staff. The view from lounge is outstanding. A beach with 20mins walk. Onsen was wonderful. Lounge providing snacks and coffee is great. Shuttle bus to and from the train station was very convenient.

The hotel needs renovation. The rooms can smell like mold/smoke. The smell gets better after air purifier or opening the window. Location not the best, but thanks to the shuttle bus, it was still very convenient. If there would be a shuttle bus to the beach, it would be even better.

The whole place is very impressive. A little distance (1.4km) from the station but this hotel provides a shuttle service to and from the station. Best to check timetables in advance. After check-in time drinks and nibbles are on the house. I'm still gob-smacked by that. The view from the hotel is quite spectacular, overlooking the bay and Oshima. Facilities at the hotel are abundant and the meals at the restaurant tasty and filling. I love a hot bath and the "onsen" at the hotel really relaxed me after a day's sightseeing. My room was extremely spacious, equipped with desk, sofa and two beds (even though I travelled alone). And how much for all this pampering? Really, very inexpensive!

I don't like that I my schedule prevented me staying more than two nights. The wine-list was a tad ordinary but I may send them a selection of nice Aussie wines by way of thanks.

Amazing views from the rooms, lounge and pool. The pool was gigantic and the kids loved it. We particularly loved the lounge in the evening where you had access to coffee, herbal teas, soft drinks and delicious drinks like plum wine. It was a very social yet family friendly environment where we could play boardgames with the kids and enjoy a nightcap. The price was very reasonable. We also enjoyed access to connecting rooms.

The pool does not open regularly until the Japanese summer vacation, which is in late July. So less convenient for those traveling outside of this period. The bathrooms were quite small with very little storage areas to keep items.

The breakfast was amazing. The view was great. Great beach nearby.

The rooms and bathroom are a bit outdated. The facilities for washing your clothes were terrible. We had to wait 5 hours till we could wash. The staff were more kind to Japanese people. Some people reserved there "washing spot" without waiting or they were put in front of the line. We were told we have to wait in line in person. It took long and it felt not fair. Just put some more washing machines or make a clear rules for waiting. Also the hallways smell a bit smokey.

The shuttle service is very thoughtful. Not a lot of interaction with staff, but they were always courteous and attentive. View from the room is terrific. What stood out was the large public bath and Onsen. Two calming room areas to relax.

The room I had, designed for four, was just too big for one person. The lobby store was not well supplied with everyday items and/or foods.

Very nice hotel. Nice staff. The room was big, clean and comfortable. There's also an Onsen and a beautiful pool. Luggage storage easy to use. Nice lounge with a beautiful view.

The fact that the pool closes a little early (6 pm), which means we didn't have the opportunity to enjoy it. Also, it's not close to the beach area so be prepared to walk down the hill or rely on public transportation schedule.

Mercure wakayama is one of the best hotel in wakayama.. The room is really spacious..really big enough for 3 people..we booked mountain view room. Even though the location quite take some time to walk from the nearest sea.. But the location is very good.. We really like the outdoor onsen n the cleanliness of the onsen facility.. We also like the breakfast buffet in the morning.. There is also a shuttle bus to go here n from the train station., it's really helpful for the tourist

Maybe a little bit ambience of old hotel from some corner of the hotel.. But overall the facility is still in good maintenance

Nice hotel with amazing Onsen (indoor and outdoor) and a great dinner buffet. I enjoyed the nice view from my room, especially the sun rise was amazing (I stayed there mid April). The hotel rooms are a bit old, but it was fine with me. As mentioned, I did enjoy the variety of the food provided for dinner. As I had to leave early, I cannot speak about the breakfast.

My parents love the spa with an absolutely fascinating view They also enjoy the free bar (when the whiskey ran out the staff replenish ASAP) The front desk staff was very nice , although he might not be very fluent in English he tried very much and show his sincerity. And the information was still clear.

The bad was hard The toilet has a smell because it is old

The view is great. The onsen is very beautiful. Some drinks are offered. Our room provided wide space. The staff is really helpful.

This is a huge hotel and it was quite busy during our stay (Golden Week). The breakfast room is a bit noisy. The hotel has an old fashioned style and looks quite gigantic from outside. You can't miss it by watching the coast. About 30 minutes of walk to the city centre.