Very convenient hotel with great space for 2 travellers, even with 2 big suitcases. The location is perfect—just one direct train from Shin-Osaka station on the Shinkansen. The basement connects directly to two department stores as well as train and underground stations, making it super easy to get around. There’s even a Sushiro on the second floor for a quick and tasty meal. The hotel is clean, comfortable, and makes travelling in Osaka stress-free. We will definitely come back to stay here again on our next trip!

The location was perfect. There is direct access from the Tennoji station by elevator to your room. The Tennoji station was easy to navigate and provided quick access to anywhere in Osaka. The front desk spoke limited English, but was very eager to help me in making my stay more comfortable, finding a close currency exchange, and the train station (which turned out to be right across the street) to the airport. The room was very comfortable and quiet.

The room was a bit warm for my taste, but that is a personal preference. There was an air conditioner/dehumidifier in the room that helped provide a more cooler environment.

The location is ideal - right across from the JR train station and by the metro - arrival from KIX is easy and the surrounding neighborhood has parks, museums, shopping and dining more geared to locals than tourists. The hotel is quite comfortable with many nice amenities, and staff are very friendly.

There was some confusion on check-in when the kiosk system would not accept a US credit card. The desk receptionist easily resolved the issue. This hotel provides very firm Japanese-style pillows.

The hotel was excellent! Good location. I stayed on the 16th floor — the room was more spacious than I expected and very clean. The staff were polite, and when I met the housekeeping team in the morning, everyone greeted me politely. The front desk staff were extremely helpful. On the check-out day, while I was packing, I had a box I didn’t need anymore, and the staff kindly offered to dispose of it for me.

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Location is fantastic, directly connected to the Tennoji/Abenobashi station complex and right by multiple department stores with restaurants and cafes. The room size is excellent, bigger than most Japanese hotels with a similar location. The room was spotlessly clean, even if the hotel is showing its age. Lots of storage available for clothes.

The hotel and rooms could do with a refresh. While everything is clean, walls are scuffed and the bathroom has water/limescale stains and the occasional rust mark. Windows aren't soundproofed, so if you're a light sleeper you might struggle with traffic noise. With so much public access to the hotel building, I'd have appreciated keycard-only access in the lifts to floors with rooms.

Great location, close to the JR Tennoji station. Hotel is linked underground to the JR Station and Midosuji subway line. Was able to pay a small fee for late checkout and we were able to have our luggage stored until later in the afternoon.

Hotel is a little dated but made up for by convenience. We stayed over a weekend during the Expo so the room was a little more expensive than our previous stay.

Location and room size

Staff English was really very fair When I asked for assistance to book restaurant, the front desk lady asked me to book online😑I really speechless As the restaurant only accept phone for next day reservation, that’s why I asked for assistance. Later , another lady helped to book but reluctant First time experience this kind of guest service

The location, the room space and the breakfast food selection

The bed was not made although there was replacement of towels and amenities refilled. We wish the check in staff could be more friendly and speak better English for better help to hotel guests providing more information about the convenience at nearby places. We only discovered the hotel basement can access to the subway station which the hotel staff did not say a word.

The hotel is opposite Tennoji train station so it's an ideal spot if you're going to travel around a bit. Easy access also to the Metro. The room was a reasonable size but as usual a rather cramped bathroom with shower over the bath. Bed was pretty OK.

The main complaint would be the poor air conditioning with very limited control over room temperature. The hotel has a centralized system and the only way to get the temperature down was to use the dehumidifier constantly. Windows could not be opened to moderate the temperature.

I absolutely enjoyed my stay here. First of all, the location is SUPER!!! Literally right across the station of Tenoji (like 2 mins walk!!) If you are traveling with big luggage there will be no problem at all to move around! The staff is very helpful, the building is well-connected to all other department stores and restaurants. To be honest, you don't even need to step out of the hotel to survive a week!! I love the old-fashioned deco in the room, which reminds me of some childhood memory. The bed is very comfy. As a light sleeper, I slept quite well. I'd definitely return!!! By metro, within 15 mins you can go to the most touristy places in Osaka.

Nothing I can think of at the moment.